Ok, Purchased a buch of parts for the boat prep for the season,

The guy at the Boat store gave me the wrong plugs at $12.80 each
Then when I go back, the boat store closed at 2 on a Saturday, and not open on Sundays

Ended up getting the plugs at a AutoPart store (Who knew)

Now the Boat store policy is store credit only!

Am I just an ASS or does that sound fair? I told the guy I will use my store credit, and never purchas anything from them again. I just spent nearly $300 bucks, and they screw up and will not refund cash, that I gave them.

I hate poor customer service at places like this.

Is this normal? No cash refunds?

Is it normal? No! Is it right? No!
Bad customer relations. Seems to be more commonplace lately. I try to avoid retail shops like this too.

a sign saying no cash refunds?
i'm sure other members would like to know about this establishment so they can avoid them also....
although electronic parts are sometimes non returnable spark plugs
are different...especially un opened...

Return policy is suppose to be posted where the customer can see it, at least in Mass.!!!!

Take a camera and go back and if their policy isn't posted start snapping pictures of the walls etc: and tell them you are going to the attorney generals office and see what that does!!!!


Happened to me once many years ago and ever since then I ask what the return policy is!!!

http://www.massbar.org/lawhelp/legal_info/index.php?sw=3127&full_id=226
"Sometimes the reason you want to return an item is because it is defective. In that case, the store's policy doesn't matter. Generally you are entitled to your choice of one of the three R's: Repair, Replacement or Refund. "

Another type of transaction that consumers often want to cancel is the sale of merchandise from a retail store. A store is allowed to set up any type of return policy it wants--all sales final, cash refunds in 30 days, merchandise credit only, etc. The key is that they must disclose it to you before you make the purchase. Typically this is done by means of a prominent sign. It is not enough to simply have the return policy on a store's receipt here in Massachusetts as you do not receive the receipt until after the sale; the laws says you must be informed of the return policy prior to the sale.

Sometimes the reason you want to return an item is because it is defective. In that case, the store's policy doesn't matter. Generally you are entitled to your choice of one of the three R's: Repair, Replacement or Refund. This law is called the implied warranty of merchantability.

There are a number of state agencies that work to educate consumers about their consumer rights and to assist consumers in resolving their consumer complaints. The Executive Office of Consumer Affairs will provide you with information on your consumer rights and a referral to the appropriate consumer agency in your area for assistance with a complaint. This Office also publishes a series of pamphlets on consumer rights - ask them if they have one covering the area of law you are interested in. You can reach the Consumer Affair's Office at (617) 727-7780.