WHO...US based..US tech support. I've had it with these frickin clowns from Russia or Ukraine or India or any other place than here.

Looking for someone with good tech support and service anyone know? I don't care if it's .05 cheaper than someone else I just want it to work and not be on a frickin server with 7,000 other people.

:fury::smash:

WHO...US based..US tech support. I've had it with these frickin clowns from Russia or Ukraine or India or any other place than here.

Looking for someone with good tech support and service anyone know? I don't care if it's .05 cheaper than someone else I just want it to work and not be on a frickin server with 7,000 other people.

:fury::smash:
I'll do ya ^%$#@ tech support...:fury::fury::fury::love::agree:

I'll do ya ^%$#@ tech support...

Mike - he doesn't want his house windows cleaned :bl:

Why, why, why does it need to be Windows?

Liquidweb - fantastic people, located in Chicago, probably more than you want to spend for Windows Hosting.

I own a windows bsed shopping cart that interfaces with FP John

Any idea what language/software is running? That'll help narrow down the list.
I've worked w/ http://www.connectria.com and http://prominic.net but mostly for Lotus Domino hosting which is what I usually work with. Unfortunately, they're not as cheap as the $20/month plans you see for some of those other hosting providers....

John I had a discussion with them this afternoon VPS setup will make me GOD on there and it sounds like their service and people are decent to work with. Better than these a$$chunks I've been butting heads with for the last 24 hours since the site has been down.

I'm probably going to hire them to move the stuff if these other guys ever get this back working again.

VPS setup will make me GOD on there

VPS = Virtual Private Server?
Hopefully you can also VPN into it and muck w/ your own files as well.

VP geeks :hee:

VP geeks :hee:

Just wait until JohnR helps you move your site and leaves a back door in for us so we can post photoshopped pictures of you :D

oh boy :hee:

Holy crap are these guys out of it. 6th fone call now over 24 hours it's been down. Guy keeps me on hold this time because I ask to speak to a supervisor he knows I'm pissed. Comes back and says try it. yea sure dood. Ya frigged it even worse now.:claps::claps::claps:

IX Webhosting tech support dept "hello we put edwina back in da bowl" :rotflmao:

Just wait until JohnR helps you move your site and leaves a back door in for us so we can post photoshopped pictures of you :D

Negative - I ain't touching it :hs: . Windows and Frontpage ain't no place for a shopping cart (damn, I just realized "ain't" no longer gets hit by spellcheck, oooops, ramble). In all seriousness, I wouldn't use it as a matter of preference but you are already going there. I would recommend you consider a different app some time down the road. I build, support, destroy, mutilate, virtualize, organize, and pulverize Windows servers all the time but I prefer other systems for web hosting in this realm.

John I had a discussion with them this afternoon VPS setup will make me GOD on there and it sounds like their service and people are decent to work with. Better than these a$$chunks I've been butting heads with for the last 24 hours since the site has been down.

I'm probably going to hire them to move the stuff if these other guys ever get this back working again.
Just remember, if you have administrator rights, you have the necessary keys to do exactly what you are upset with your current provider for. So to keep THAT genie in the bottle, be sure to limit your changes small things and don't touch the system files....

VPS = Virtual Private Server?
Hopefully you can also VPN into it and muck w/ your own files as well. No, no m#^&#^&#^&#^&#^&g, pleeze :crying:

VP geeks :hee: Baldy

Holy crap are these guys out of it. 6th fone call now over 24 hours it's been down. Guy keeps me on hold this time because I ask to speak to a supervisor he knows I'm pissed. Comes back and says try it. yea sure dood. Ya frigged it even worse now.:claps::claps::claps:

IX Webhosting tech support dept "hello we put edwina back in da bowl" :rotflmao: What is the actual problem?

John I don't know why I didn't go with them sooner. All I can say is I'm impressed. Holy crap. I'm betting they'll have this setup by tomorrow at the rate their going. IX still doesn't have a clue. I'm republishing there again from the shop with an old copy of the site but it's already errored out twice :hs:

You didin't listen sooner 'cuse you didn't take my advice the last time :wave:

S-B will be looking for a new server soon and I'm 99% sure I'm going back

You didin't listen sooner 'cuse you didn't take my advice the last time :wave:

S-B will be looking for a new server soon and I'm 99% sure I'm going back

Too much sawdust in them salty ears .:rotf3::fishslap:

John I'm not able to publish to the new server with the fp extensions it errors out instantly...I went into the plesk control panel and went to FP extension management and into FP admin and it asked for the password to the OLD server... and it brings up the fp stuff for the old server...how is this possible?

isn't that like a 30 dollar a min helpdesk call?

did you change the target in fp to be the new server?
And if you do a tracert for the dns name does it go to the old service or the new service for the dns name
did you clear your ip cache ?

When did you switch services? The TTL for DNS on the net can take up to a few days to propagate

and is the banana oil level where it should be? You gotta pull the case and look on the side of the NIC card to see if the leds are lit up the correct level. you gotta check that every 1200 hours

LOL no the dns has not been changed yet because I was trying to publish the site to the new server before it got changed as I need to reinstall the cart too and don't want it down again after being down for over 48 hours this week.

I haven't switched anything yet I have the new vps setup but no files on it yet cuz I can't publish and the old server is still running the site...but I can't make much for changes there because it's puking at the house and only the shop is getting thru albeit with errors every 10 seconds...I think it's got something to do with there being a speed issue on the server and the speed of the two dsl lines here and there...the house is very slow compared to the shop I'm at the end of the piece of string and it's stretched :hee:

must be a broken led Bill it couldnt be low so quick :)

Does the new server have FP extensions on it. That's a prereq for your FP sites.

Is Liquid aware of your FP use.

I also have problem with my string to the internet getting dry and need to lubricate it. I've found that Dr. Johnson Sensilube with Prolong works best and stays the longest.

Your'e on broadband at home and Verizon at the shop?

yes

yes

no comment or Jenn will moderate me

no comment :hee:

oops, I forgot this was a family channel

I honestly cannot think of a reason this doesn't work. But I do know you've had problems in the past of different results from home and the shop.
So going through the list

Same OS
Same MS Update rev
Same FP release 2003/2002?
Same FP update rev

your'e screwed. I think we gotta call the Wolf , I love that guy

http://www.youtube.com/watch?v=ANPsHKpti48

I'm keeping the copy of the site at the shop as pristine and synced on the server so any edits are going to minimal and done there as I did this morning. The biggest problem I have right now is the copy down there was 2 months old and it didn't have all the changes done on pages...including stuff listed as backordered so the site doesn't always jive with inventory right now...ugh.

For some reason here it times out connecting to the server, I get the same errors down there and more but I can keep clicking thru to publish whereas this one here I can't it just pukes.

I think what I'll do is change the dns over tomorrow or Tuesday and keep refreshing, as soon as it propagates to me then I'll do a quick publish and get the site files up on the new server then change them back and I can connect to everything via the new ip. They changed all the site domains over this afternoon to individual ip's too..

websitemovers.com

HOLY MOLY these guys know their chit. If you ever need to move a website I recommend calling them. John these guys have the new server setup and all the domains are already published except for the salty site which is going right now. He hopes to have the shopping cart stuff done tomorrow and then it's getting cut over. I'm going to hire this guy to run the server etc.

Another job outsourced :walk:

TO US PEOPLE :kewl:

OK you win, rentageek.com

Main computer BLEW up at the shop yesterday :( It was errors errors errors x50 sometime after 7am, it worked fine in the morning and I think avg downloaded something in an update that fried it. Errors up my wazoo even in safe mode. It's at the guy down the street now. I need this %$%$%$%$ like I need another hole in my head. Sites are all hosted on the new server just waiting for the cart and ssl to be setup. IX webhosting is holding my certificate stuff hostage now. I hate these people more than ever now Bill.

Good to see you are getting some traction on the server.

Sucks on the desktop. You really need a digital intervention, and a "plan"

I keep suggesting that too, he ignores me

IX webhosting is holding my certificate stuff hostage now. I hate these people more than ever now Bill.

I believe that was not my recommendation. Somebody else did that!!!

What in the world does "holding certificate hostage" mean?
Trying to move the SSL cert?

yep and they are being absolutely no help. I told them I thought they were a bunch of jackasses...no response but it made me feel better :hee:

Have to buy new ssl stuff now. New server is LIGHTNING quick now this other thing with IX was so freakin slow it was pathetic. Even the web mover guy commented how slow it was. Took upwards of 30 seconds to start to load a page at times.

this is NEXT. Bill I'm not ignoring anyone I'm just trying to get back to a stable setup then move on to something new and get this rock solid. This computer stuff is really getting to be a thorn in my side right now.

Good to see you are getting some traction on the server.

Sucks on the desktop. You really need a digital intervention, and a "plan"

My name is Scott and I am a luddite.

Step 1 of the 12 steps

your killin me :hee:

Step 2: thou shalt not call people who try to help you Geeks :)

Buy a new SSL cert...they're pretty cheap nowadays. Make sure you buy/install it so you always have a copy of it.

Step 2: thou shalt not call people who try to help you Geeks :)

I like that :rotf2:

yea I had a copy here and the guys tell me that it doesn't match. I cut and pasted the whole thing to myself 6 minutes after I received the new certificate so I'm scratching my head. IX won't give us the one file we need even though it's on the server so I guess it's buy a new one.

Anyone who knows how to do all this stuff is a GEEK :hee:

I think you may have snipped off one of the bits

Well I measured twice before I cut it?

maybe it was a paste lump over one of the bytes

That could be Bill :hee:

the cert is issued for the dns name, have you looked at the cert in a viewer?
No reason you shouldn't be able to move the cert file to another machine, I do it all the time.

the cert is issued for the dns name, have you looked at the cert in a viewer?
No reason you shouldn't be able to move the cert file to another machine, I do it all the time.


Cert is attached to a name and a static IP which won't move. Easiest is to get a new cert - they are cheap.

I move my certs to different ips

Nothing in the cert is tied to a specific ip address

http://www.webpipe.net/howto/Create_ssl_certificate

I move my certs to different ips Internal certs or external SSL? You can export them from the server holding it IIRC but you need to do that before going to the next box. I don't believe you can reapply the old cert to the new box (defeats the purpose, eh). I've been fortunat that I've only updated the same box or created new - never had the need to export/import a cert

SSL Certs
in most cases, I move the cert to a VIP in front of the box, offload
We normally use our RSA certs, as long as it is the same dns name we don't get screwed.

Generating a Certificate Signing Request (or CSR) takes necessary information from your key, and adds information about your web site and your company that will be used to create your certificate.
The "common name" prompt will be the name of the site that your SSL Certificate will be used on. You should pick this carefuly, because the certificate can only be used on this name. For example, if you type "www.webpipe.net", it will not work properly on "webpipe.net".

It's not tied to IP...you need to be able to export it from IIS.
If you were running a better web server, you could just copy the keyring file around ;-)

BINGO we have a winner. I SHOULDN'T HAVE to spend $120 to buy new certificates. The webmover guy said this too. It's because IX is holding the file hostage now that I do.

I got liquidweb to set the permissions on the cgi directory last nite. That's 9/10ths of the battle for the cart. I'm going to upload the cart files later if I get some time and maybe try installing the cart tonite.

The GOOD news is that I pointed Bill at one of the url's and he says its 4-5 times faster than the salty site is right now. THE FRIGGIN WAY IT SHOULD BE instead of 30 seconds to load a page.

It's not tied to IP...you need to be able to export it from IIS.
If you were running a better web server, you could just copy the keyring file around ;-)

now if you only listened to what we said..........
and then did it.........

You said check the banana oil and I did :lama:

and you said the led was broken and you didn't fix it

Step 3: don't ignore Geeks if you're going to call them Geeks :-)

I was waiting for you to come and measure it with your pocket slide rule

Rule #3 One should never debase those that are geeks

My pocket sliderule is round

http://foraker.research.att.com/~davek/slide/random/rotor.jpg

Bill I talked with the computer shop twice today he ran diagnostic stuff and it all said it was fine no problems, then he said he found bad ram on the board and it had caused it all to write wrong stuff with the programs. He was a little surprised his diag stuff didn't pick anything up. He's got about 12 hours into this thing so far and as of 3:00 he wasn't any closer to a solution. He was installing windows on a spare drive and wants to see if it still has the error problems on this drive. He's not 100% sure that it's a software problem he still thinks it could be a hardware issue. Ran a windows reinstall and also ran a windows repair and didn't fix the errors.

Aye yi yi.

Sawdust

nope clean.

overheating

no I don't think so bill this machine gets blown out very regularly and there is minimal dust. It's not near any machines either. It's across the aisle from the bridgeport.

just trying to guess as to why you would get intermittent RAM failures. Heat is a major factor

I just talked with him again he spent quite a bit of time on it last nite and said the registry is hosed seriously. He's going to make the d drive the new c drive and load the os on there so i'm going to have to reload the whole frickin thing

can you feel me beating my head on the floor?

do you have ecc ram?

speak english :hee:

man I'm just running around with this ssl thing. Guy sends me 2 csr for the certs and I send them to registrar. I get the new ssl back about 10 minutes later and uploaded to the server thru the plesk panel. Registrar directions for plesk 7 (mine is plesk8) said that to finish the install I had to restart the "apache service" which I don't have on there. It was still saying that the cert was from swsoft until yesterday when he puts a trouble ticket in with the webhost people. Now it comes back and tells me the certificate s/n is a duplicate of another and is no good. Email to the registrar hasn't been answered in 15 hours. Got any ideas?

Shop computer being picked up today. Problem was all software the machine worked fine on another drive...so he swapped the c/d drive and reloaded windows and I got to rebuild machine today. At least the data files are still there.

getting closer. Man what a frickin disaster. One guy needs to do this, nuther guy sets it up and screws something else up in the meantime.

Think of all the valuable knowledge you've acquired.
Next time it will take you 10 min to do it all.

Good you got the hardware guy on the shop machine, that thng needs a serious scrubbing

ECC ram is error correcting ram, so if you have a bit failure in RAM it's recovered automagically. Make sure you get the good stuff not the cheep stuff installed.

No seagates either.

and if you had the symantec backup you'd be all set.

yea no kidding.

If I generate a csr for a ssl cert and send it to the registrar and they send me back a new cert (which I paid for new certs AGAIN) how can it come back as expired on the normal exp last July?

That is really a good question. I don't know that answer.
It should be for future use, that's what mine are.