Say you work at Lowe's......and a customer comes into the store and you are as polite as you can be but the customer is right out of the box an %$%$%$%$%$%$%$ and he begins giving you crap and throwing F-bombs at you and being quite insulting! What would you as an employee do??? Do you sit there and take the abuse or do you have a line that once that %$%$%$%$%$%$%$ crosses you begin to defend yourself and blast the guy???? I had just such an incident happen to me and it cost me my job.......should it be ok for a customer to be abusive, rude and just an all out son of a bitch and you not be able to stand up for yourself???? Curious to hear opinions...I will elaborate more later.:fury:

No. It's not okay for the customer to treat you like crap. As we talked already, I'd have done the same thing Larry. When you're well compensated, you can tend to overlook a lot of that stuff. But a job like that? I think not. :fury:

It is not OK for a customer to do that but your company **should** have a clear protocol for how you should handle that kind of issue. Dunno what happened but if I were in your shoes I would get my manager involved. Kick it upstairs.

Sorry to hear it cost you your job.

You did what we all would want to do. But once you are working for "the man", you have to follow their rules. I'm sorry that you had to deal with the loudmouth *rick.

With hindsight being 20/20, I think they would have wanted you to take the abuse for a while, excuse yourself, get a supervisor. Many times I have wanted to coldcokk customers who just talk to me disrespectfully because they know I have to take it in a business setting. I am fairly confident that they would not talk to me in that manner outside of a work setting. I'm a pretty big dude.

I'm with you. I probably would have laid right back into the guy.

A more Zen man than me would have walked away.

Tune in later for the full story.

Larry when i worked for home depot i had the same thing happen to me a few times best thing to do is not let the idiot get under your skin i would turn it around and piss them off even more until they made such a seen until a supervisor would come and by that time the idiots were so irrational that they would be asked to leave all while i just smiled at them.Believe me if i was not in the store i would of gone to jail for giving them a beating.You have yo use mental martial arts turn their abuse against them.I witnessed an 80 year old plummer working there about your size pick up a little abusive customer by the neck and lift him up and walk him outside unfortunately they fird him even though he had a right to do it in my opinion they could never replace that old man as he probably forgot more about plumbing than every one there combined.

Larry, that sucks that you had to go through that. If it happened in front of any other employees, you should get a written statement from them describing the incident with the language the guy used and also how you reacted. Companies are so scared of customers walking out and spending their money somewhere else, they bend over and take it up the you know what. Any company who values their employees would have backed you.

That being said, the minute the guy started getting rude, I would have said "I'm sorry, but I can't help you if you're going to talk to me like that. If you would like, I'll go get my supervisor to help you." If the guy still doesn't calm down, just walk away and tell the supervisor before he gets the customers side of the story.

When someone is doing that they are trying to get a rise out of you...if he gets that rise ...... "He Wins" ......and you get shown the door. Just calmly say That you will get your supervisor to assist him further and walk away.

as much as the guy needs an Ass-Kicking...you just can't do it in the capacity of your job. and he knows it.....why do you think he 's giving chit to a 6'7" - 300lb man......because he knows you won't touch him....or he'll sue.

If we could burn A-Holes for fuel there wouldn't be an energy crisis....

That's where the phrase "Killing them with kindness" comes into play.
I've got a brother that works part time at HD in NH, and he had a similar experience. All he did was smile and explain why the customer was wrong. No swearing, no insulting, just stated the facts.
Needless to say the customer got so pissed that he ended up leaving the store, but not before complaining to the management about my brothers "lack of asistance" towards this customer.
When my brother was questioned by management, he stated the same facts he had given the customer and was told that he was right and the customer was completely wrong.
If the company sticks to the OLD mantra of "The customer is ALWAYS right", then that company is doomed, simply because if the customer is an idiot and wants to attempt to do something dangerous or even illegal, then the store could be sued for ALLOWING this idiot to do what he did without trying to stop/prevent them.
You know how frivilous the lawsuits are these days.

I agree that if you had witnesses to the verbal barrage directed at you, get sworn affidavids and inform the company that you will be retaining an attorney regarding a wrongful termination lawsuit.
Most of these stores hate bad publicity as much as losing customers.

Good luck!

Sorry you lost your job over an idiot. :(

i work in a big office building fixing computers and stuff, and I get one of those once in a while. I have no patience for idiots or people who think they are smarter than everyone else, but I need this job more than I need my pride. When it happens, I will listen attentively, nodding my head, saying I understand, over and over. But I do this with a big s*** eating grin on my face, and it usually pisses them off more. I let them get it out of their system, and I give a calm response that they dont want to hear, but policy is policy. The last guy was really upset about the company deleting all his music from the network.
I told him that it was a shame all his stolen music was gone, and I gave him 2 names and numbers to call and complain. Then I told him he should call Apple and tell them of this outrageous act. That was when he realized I was busting his chops, he got red, thought he was gonna bust. But he just turned around and said Ill deal with it and went back to work.

i work in a big office building fixing computers and stuff, and I get one of those once in a while. I have no patience for idiots or people who think they are smarter than everyone else, but I need this job more than I need my pride. When it happens, I will listen attentively, nodding my head, saying I understand, over and over. But I do this with a big s*** eating grin on my face, and it usually pisses them off more. I let them get it out of their system, and I give a calm response that they dont want to hear, but policy is policy. The last guy was really upset about the company deleting all his music from the network.
I told him that it was a shame all his stolen music was gone, and I gave him 2 names and numbers to call and complain. Then I told him he should call Apple and tell them of this outrageous act. That was when he realized I was busting his chops, he got red, thought he was gonna bust. But he just turned around and said Ill deal with it and went back to work.

Your Kung Foo is strong....:rotf2:

Sorry this a-hole caused you to lose your employment. Lots of a-holes everywhere. SHould see the clowns who come to restaurants ... They will pretty much put up with anything ( customer is always right :) ), but soon as they become verbally abusive/swearing , they are asked to leave. All you had to do was walk away. Probally could still file for unemployment too.

Larry , sorry about your job :(

As for your rights as a employee at homedepot or any place else for that matter ... The customer is always rights :(

You were hired as a employee at will. this in the nut shell states they can fire you for any reason at all .

Unless your in a union or have a contract

on the bright side , have fun on the Cape this weekend, maybe I will see ya :)

VB

Sorry about your job loss BF.

I show up for work 5 minutes before the store opens.......I am scheduled to be there right at store opening, as I walk into the store I notice a customer has his truck and trailor parked under the lumber canopy ( you know where everyone parks to load the truck) by the way it is a "loading zone" not a "parking zone" and it is posted as such......anyway, I punch in and I grab a co-worker to spot me on the forklift as we have to move all the stuff back out under the canopy that we display (it all comes in every night and back out in the mornings) so we unlock the doors and the customer is right there and I very politely ask him "could he move his truck and trailor forward so I can get the merchandise out of the building and set the canopy for the day.......well the guy is already ticked off because the store was not open when he arrived and he says to me "well I need to load a bunch of stuff into my truck" and I reply "well thats fine what ever you need loaded we would be glad to help you but I still need the truck moved so I can get all the merchandise out of the building as it is blocking the aisles".......so he then says "can you load that pallet of Quickcrete into my trailer for me" and I reply "yes sir we can but I can't do that until it is paid for"......so now the guy is really pissed because he is not getting his way so he storms off to his truck and pulls it forward but not yet quite far enough so he looks over towards me and I wave at him you know.....a little further, just a little further and he then bolts out of the caopy and does a high speed lap around the lumber lot and is coming back around to pull under the canopy again so I tell my co-worker to stop him in front of the canopy and to have him just park right there and that will be fine. So I am just inside the building on the forklift getting a pallet of concrete to bring out when the customer comes in and starts giving me a load of crap, dropping f-bombs and how he just wants to load his truck and f this and f that....so I turn off the forklift and I say to the customer...."is there a problem sir?".......so he gets going again with the f-bombs and blah, blah, blah so I say to him "if you have a problem with how I do my job sir you need to go speak to my manager".......so he points his finger at me and says....."YOU JUST BE READY TO LOAD MY F-IN TRUCK WHEN I GET BACK!" and this is when I lost it and I responded "I WILL NOT BE LOADING YOUR TRUCK FOR YOU SIR, BUT I WILL MAKE SURE SOMEONE IS HERE TO LOAD YOUR TRUCK FOR YOU, BUT IT WILL NOT BE ME!" So he begins to walk away and I back the forklift up and I say to my co-worker (intentionally loud enough for him to hear-and by the way his wife is standing quietly by) "I DO NOT GET PAID ENOUGH TO WAIT ON A$$HOLES" Well he did hear me and he reported me to management and long story short after I filled out a report and my co-worker filled out a report detailing the incident......I was terminated. I knew it would happen but folks......I do not get paid enough to deal with that kind of crap, I do not know how much abuse one should be expected to endure from a customer but once he made that comment that was crossing my line!!!! Come to find out this morning I was in Lowe's and talking to my co-worker who was with me when it happened......the guys Wife told my co-worker that her husband always has problems in these stores??!!!!:fury: So somehow it was my fault! It is what it is but after hearing that I think I will call the corporate office and speak with the district manager about it!! What can I lose??!!! I have had a great record there, never a problem and I work my butt off, others have broken rules and been written up for things that they should have been fired for but were not and I get canned....just doesn't seem right to me! Whatever.....its all good......when one door closes, another door opens!

Just sounds like that job isn't a good match for you. I couldn't put up with that either. You just can't get away with saying that kind of thing when you are in a customer facing job regardless of how much of a prick you're dealing with.

Larry, sorry to hear that. Hopefully, something better will turn up.

Good luck!

You could ask "the powers that be" to show you in your employee handbook exactly where it states that your job REQUIRES you to take verbal abuse AND profanity from customers? Unless you were working for some 1-900 fetish phone line, I would be willing to say it doesn't.

That's when you mention "wrongful termination lawsuit" and how you know of a similar case where the employee won big $$.

Once again, good luck!

Lemme get this straight. You called the guy an %$%$%$%$%$%$%$ full well knowing he could hear you?

Guess you really didn't want that job huh? Record or no record you just don't do stuff like that.

You could ask "the powers that be" to show you in your employee handbook exactly where it states that your job REQUIRES you to take verbal abuse AND profanity from customers? Unless you were working for some 1-900 fetish phone line, I would be willing to say it doesn't.

That's when you mention "wrongful termination lawsuit" and how you know of a similar case where the employee won big $$.

Once again, good luck!

Be careful with advise like this. The "employee handbook" may not say that you have to take that kind of abuse but it will also say that you can't say anything to a customer that is disrespectul and I'm sure use of profanity with customers is not tolerated. I would also be careful how you handle anything with Lowe's from this point on. You don't want to do anything that might motivate anyone there to try and keep you from collecting if you need to go down that road.

Good luck with whatever you choose to do. I'm sure things will turn around quickly bud.

Yeah Salty I know you would have let it slide right?!:doh:

Back in 1990 I had a part time job driving executive sedans in the evening and sometimes on weekends. It paid well for a part time job, and I got to drove relatively new cars around the city and surrounding suburbs.
One evening, probably a Friday, I get a call to head over to Boston College for a pick up. The guy is heading to Logan, which is not a big deal. The problem was that the dispatcher screwed up the reservation and needed a car there ASAP.
Now, all I know is that it's a rush job, meaning the customer needed to catch his flight.
I rush over, pick the guy up, and from square one he's ripping into me. He's on his cell phone telling his significant other what a POS I am, that he hopes I know how to drive, where the airport is, etc....
All of this interlaced with f-bombs and other choice adjectives and adverbs that could make a sailor blush.
Needless to say I was REALLY tempted to pull over on the Pike and walk away with the keys, but I restrained myself, sucked it up and got him to the airport in plenty of time.
The kicker was that this jack-hole didn't even know which carrier he was using. (Delta or Delta-Express - two different terminals)
After that I got on the radio and proceeded to rip into the dispatcher, without the colorful superlatives, and told him that you had better not EVER do that to me again. End of story.

Bottom line: even though restraining yourself may save your job, what good is that if that job doesn't cover your medical cost when you develop an ulcer from "s#^&#^&#^&#^&#^&g it up" with so many a-holes and idiots?

Back in 1990 I had a part time job driving executive sedans in the evening and sometimes on weekends. It paid well for a part time job, and I got to drove relatively new cars around the city and surrounding suburbs.
One evening, probably a Friday, I get a call to head over to Boston College for a pick up. The guy is heading to Logan, which is not a big deal. The problem was that the dispatcher screwed up the reservation and needed a car there ASAP.
Now, all I know is that it's a rush job, meaning the customer needed to catch his flight.
I rush over, pick the guy up, and from square one he's ripping into me. He's on his cell phone telling his significant other what a POS I am, that he hopes I know how to drive, where the airport is, etc....
All of this interlaced with f-bombs and other choice adjectives and adverbs that could make a sailor blush.
Needless to say I was REALLY tempted to pull over on the Pike and walk away with the keys, but I restrained myself, sucked it up and got him to the airport in plenty of time.
The kicker was that this jack-hole didn't even know which carrier he was using. (Delta or Delta-Express - two different terminals)
After that I got on the radio and proceeded to rip into the dispatcher, without the colorful superlatives, and told him that you had better not EVER do that to me again. End of story.

Bottom line: even though restraining yourself may save your job, what good is that if that job doesn't cover your medical cost when you develop an ulcer from "s#^&#^&#^&#^&#^&g it up" with so many a-holes and idiots?

Now that I agree with.

FT you are correct! I bit my lip a few months ago with a customer I should have knocked on his a$$......and I had a ball in the pit of my stomach for months!!! No ulcer this time!:uhuh:

Back in 1990 I had a part time job driving executive sedans in the evening and sometimes on weekends. It paid well for a part time job, and I got to drove relatively new cars around the city and surrounding suburbs.
One evening, probably a Friday, I get a call to head over to Boston College for a pick up. The guy is heading to Logan, which is not a big deal. The problem was that the dispatcher screwed up the reservation and needed a car there ASAP.
Now, all I know is that it's a rush job, meaning the customer needed to catch his flight.
I rush over, pick the guy up, and from square one he's ripping into me. He's on his cell phone telling his significant other what a POS I am, that he hopes I know how to drive, where the airport is, etc....
All of this interlaced with f-bombs and other choice adjectives and adverbs that could make a sailor blush.
Needless to say I was REALLY tempted to pull over on the Pike and walk away with the keys, but I restrained myself, sucked it up and got him to the airport in plenty of time.
The kicker was that this jack-hole didn't even know which carrier he was using. (Delta or Delta-Express - two different terminals)
After that I got on the radio and proceeded to rip into the dispatcher, without the colorful superlatives, and told him that you had better not EVER do that to me again. End of story.

Bottom line: even though restraining yourself may save your job, what good is that if that job doesn't cover your medical cost when you develop an ulcer from "s#^&#^&#^&#^&#^&g it up" with so many a-holes and idiots?

The guy was on a cell phone in 1990?

...That's when you mention "wrongful termination lawsuit" and how you know of a similar case where the employee won big $$....

This part was intended as a joke.

If you didn't get anywhere speaking with the head office muckity-mucks, and you really wanted to keep this job, you could consult with a labor attorney to see if you have a viable case.

I dont blame you for trying to defend yourself but you shouldnt have called him an ahole.......Tell the guy you'll get your supervisor and if he keeps at it tell him your getting the manger and then go get the manager! Bite your tongue because no matter if the company feels for you or not they HAVE to take some sort of action to save company face....

Sorry....

No Larry you are a representative of the company you work for. You just don't do stuff like that and expect to keep your job. You are the image of the company.

There's no grounds for a wrongful termination lawsuit here. He openly called a customer an a$$hole. He was terminated for just cause based on this. I'm not an attorney but I'm willing to bet you could check with any attorney that specializes with labor claims and he'd tell you the same thing.

Edit and what Jenn said above is spot on.

Hope you find another job, it's going to be tough now with 10% jobless.




Yeah Salty I know you would have let it slide right?!:doh:

It is what it is folks...there will be no lawsuits. I have many skills Scott......I am not too worried! :)

Should have hit him with a 4 oz Hopkins instead Larry. Sorry you lost your job and I would try and see what you can do with the corporate office.

some people plain ole suck....looks like you ran into one :smash:.

Larry, I can relate to that situation all too well. I work at Home Depot. About a month ago now, a man came in and I was working down in the Lumber department. I rang this guy's sheet rock up like usual, nobody from the department had told me to do any different, nor did this customer. After I total the 5 sheets up, and he pays for it. NOW he starts a stink, asks how much they were, and mentions that they're damaged and tells me the manager okayed the 50% off each sheet because apparently one had a hole it it.. It was a sheet mixed in the middle of the 4. How am I supposed to see that, and he didn't even mention it. So he refuses to move, and I have a line of 6 or more people, and he's starting to yell for a manager and tells me " I hope you like YOUR job! "

At that moment, I bit my tongue. I wish I could have said the things I wanted to, but -- I called the manager, they of course finally told me the discount. After it was voided out, rang it all out again, and this guy was just EXTREMELY rude. He even laughed at me calling me names under his breath.

Sometimes you just have those a**hole customers and you can't do anything about it and just smile and say have a good day Sir!

Also had a customer twist my words of " I'll be with you in a moment " to him saying I said "Oh he can wait" That resulted me getting written up and 1 of the 4 managers, the strictest one -- and he yelled and kept throwing the word termination at me.

Gotta watch out for those people who just make your day!

You will find a better, higher paying job.

deny swearing and have your friend back you up. %$%$%$%$ Lowes and %$%$%$%$ the man

Larry, these days I can't say that I'd have handled it differently or better. I used to really try with the public, but in the last 10 or 15 years they have gone crazy. It's harder than evey to keep your cool, they just expect and want so friggin much from the minions. Haven'
t the sack to go to management for their problems which are usually mental. So many crazy folks now. Sorry you lost your job over this #^&#^&#^&#^&, did you get his addy? Any how if your vacay is still on gimme a call, I wanna se your new yak in action... 0It amazes me what people expect sometimes.............

sorry to hear about this Larry, customer service jobs like that can be a beyach and just make you nuts, so I agree with the advice to find another type of job where you are relatively insulated from a-holes like that, although that is difficult to do I know!

Katie to be honest...the job was not worth me biting my tongue! I get my health bennies through my wife and what they pay me an hour was just not worth it......not to mention I was the most helpful, polite and hardworking person in the store!!!:uhuh:

Duke....I don't lie. It was what it was and I am not going to lie about it! I am a man, a human being and I will not be treated like that by anyone ever and will never see the need to lie about that! I have pride and high morals.....I will take the lickin'!:jump1:

It would have been fun, in a twisted sort of way, if you knew that you were getting canned and turned to the jerk and said "Wait for me outside!" and see how fast his car can go.

I should have just gotten in his face and been done with it......I did show some restraint!!:fight:

Unfortunatly, everyone needs to remember that workers basically no more rights.

Larry, forget about it and don't look back. You have better things in your future than that job provided you with. No job or customer like that is worth giving a second thought to. Get out and fish and enjoy time with your family and friends. :fishin:

Should have smiled at him Larry, and when you placed the pallet of very heavy quickrete on his trailer a design flawed in the trailer wold have become obvious when it collasped to the pavement under the weight of the pallet.:uhuh:

Larry, forget about it and don't look back. You have better things in your future than that job provided you with. No job or customer like that is worth giving a second thought to. Get out and fish and enjoy time with your family and friends. :fishin:

I couldn't agree more.
"Like water off the back of a duck", just move on knowing you were/are the better man!

No Larry you are a representative of the company you work for. You just don't do stuff like that and expect to keep your job. You are the image of the company.

There's no grounds for a wrongful termination lawsuit here. He openly called a customer an a$$hole. He was terminated for just cause based on this. I'm not an attorney but I'm willing to bet you could check with any attorney that specializes with labor claims and he'd tell you the same thing.

Edit and what Jenn said above is spot on.

Hope you find another job, it's going to be tough now with 10% jobless.

Don't forget MA is an 'at will' state. No contract exists between you and the employer. You can be terminated any time for no reason.

You seem disgruntled....I say you should go back there and show them that they can't do this and expect to just walk away intact.

I've met Larry, I've talked to Larry . . . I come up to about his elbow
This guy must have been nuttier than squirell %$%$%$%$ :uhuh:

At Will doesn't mean they can just Chit Can you.

There still has to be a reason for a firing. You can be laid-off, but that doesn't affect your ability to collect Unemployment where being fired can affect it.

Covenant of good faith and fair dealing exceptions (aka. "Implied-in-law" Contracts)

U.S. states with a covenant-of-good-faith-and-fair-dealing exception

Only eleven U.S. states have recognized a breach of an implied covenant of good faith and fair dealing as an exception to at-will employment. These 11 states are:

Alabama
Alaska
Arizona
California
Delaware
Idaho
Massachusetts
Montana
Nevada
Utah
Wyoming

This exception for a covenant of good faith and fair dealing represents the most significant departure from the traditional employment-at-will doctrine. Rather than narrowly prohibiting terminations based on public policy or an implied contract, this exception – at its broadest – reads a covenant of good faith and fair dealing into every employment relationship. It has been interpreted, by some courts, to mean either that employer personnel decisions are subject to a “just cause” standard or that terminations made in bad faith or motivated by malice are prohibited.

Oh well, their loss Larry, I guess they don't know a hard worker when they see it, but they have rules. Can't say as I blame you for losing it a bit , the guy showed you zero respect and you took it up to your breaking point. Referring to him as an ahole within earshot:hs: you must have known he would rat you out.

Now you can get that job at Dunkin Donuts you've been waiting for and show them how it's done :rotf2:

have a great vacation big guy:buds::fishin:

Oh well at least you didn't belt the douche bag and get sued. Just a job, you'll land on your feet. Enjoy your vaca and worry about it after you get back.

Wow, just saw this. Sorry to hear you lost your job, Larry. When you deal with the public all the time, you'll end up meeting some real a**holes :smash:. It's worse for me, as I'm a supervisor, and have to deal with the rude obnoxious customers that my employees can't deal with. Rule of thumb is not to talk back to them. I've learned to hold my tongue. I don't let them get the satisfaction of getting a rise out of me. Nothing gets them madder than when I point out that the customer may not always be right (with a straight face and without insulting them :D). Hope it all works out for you.

Walmart is always looking for door greeters !
I know the one in Walpole Ma. even has a Dunking Donuts just inside their front entrance where the greeter works !

Oh well, their loss Larry, I guess they don't know a hard worker when they see it, but they have rules. Can't say as I blame you for losing it a bit , the guy showed you zero respect and you took it up to your breaking point. Referring to him as an ahole within earshot:hs: you must have known he would rat you out.

Now you can get that job at Dunkin Donuts you've been waiting for and show them how it's done :rotf2:

have a great vacation big guy:buds::fishin:

Thats funny Slip!!:rotf2: Almost spit out my coffee!:rotf2:

Sorry to hear the news. You can stand tall (not a problem, having seen you) knowing you stood up for your principles. You'll get through this and look back on it proudly. I hope to go out in a blaze of glory and expletives when the day comes. People just don't respect eachother any more. We're all fed up, even those with good paying jobs. Too bad we don't often get a mulligan for having a bad day with a short fuse.

Does anyone know the difference in collecting unemployment when it comes to quitting vs getting fired?

Warning:
Not P.G.

http://www.youtube.com/watch?v=wkcoobYUu8g

They should never have outlawed dueling - makes people think twice before they sh_t all over someone.

Sounds like you did everything right and played it cool until you called him an ahole. That's where you lost your job.

So be it Buckman....when you piss gasoline on an open flame.......there will be an explosion!:uhuh:

File for unemployment and go fishing on there dime.

In the early 70s I worked at Killington. Of course there were obnoxious customers there as everywhere. Of course you could'nt call them names. We called them turkeys but never to their faces. But sometimes, when they were walking away, you would hear this gobbling sound from the employee.:bshake:

When I first started working in P-town sone 40 odd years ago I worked a parking lot in the center. The Bosses nephew would come out to keep an eye on me from time to time. This guy took zero crap from anyone, ZERO. It was a dollar to park all freakin day then (!!) and once in a while people would hand you 50 cents and say to put in in my pocket the boss would never know. A guy tried that with the Nephew and in turn got the mortal %$%$%$%$ slapped out of him. The nephew ask how dare you call me a theif and try to bribe me for half a effin buck! The look on the guys face was priceless. I said Geeze you just can't do that. and he said where were you?, I just did. Some time the chicks would be greasing the lovelys with Sea and Ski in an atempt to distract me from the money. Those were my favorite days.....

Made the Ch 5 mid day news today

Who Did...Larry?

I would think you could legally refuse to wait on someone who was dropping F Bombs in your direction . Personally I find that very abusive . We all have bad days but wifeys testimony makes it sound like a regular thing .. I'd like to be with you if this guy showed up local one night .. I'll tear up the little pieces .. Larry ,,, you gotta do something about that Irish whisper ..

Larry sorry to hear the news. No one person makes enough money to ever take that %$%$%$%$ from a customer. I am always in the customers house dealing with them, and as soon as it get to the point where I am gonna punch u in the face, I walk away telling them someone will be back. I get in my truck and leave. I call a foreman and tell em to go talk to the customer and then send someone else to do the job. I have the right to be treated with RESPECT. People should learn to not bite the hand that feeds them. It's too bad in this world that managers no longer stick up for employees..

It's really amazing that most (if not all) companies in the service industry will bend over backwards to accommodate the customer, and they wonder why they have a hard time retaining employees?
It's equally amazing that these same companies will WASTE time and money to RE-TRAIN their employees to deal with customers (in otherwords, kiss a$$ with a sheet-eating grin) because their business is doing poorly.
Gee, if customers knew that no BS would be tolerated the moment they walk in the door, if they knew that you will be treated in the same manner that you treat our employees, if they knew that the customer ISN'T ALWAYS RIGHT, then maybe you could turn more profits than personnel?
Do these companies realize that if you piss on or neglect an employees' basic civilized rights at work, that eventually you will have made more enemies than customers? W@ord of mouth can really do a number for a business, whether good or bad!

A manager should take over a customer like this. Let them earn thier money.

FT....They lost a world class employee in me! I was the best in the store with customers, knew many by name as repeats, made them feel comfortable and I had them asking for me by name when they came in! Alot of nice folks would come in sprinkled with a few tools! The Specialist was a customer of mine.....took care of him like I took care of anyone else!:uhuh: Even he lived to tell about it....right Bill!?:rotf2:

Larry always went out of his way with his customers every time I was there I saw this. I am not going to be shopping there anymore.

No Larry you are a representative of the company you work for. You just don't do stuff like that and expect to keep your job. You are the image of the company.

There's no grounds for a wrongful termination lawsuit here. He openly called a customer an a$$hole. He was terminated for just cause based on this. I'm not an attorney but I'm willing to bet you could check with any attorney that specializes with labor claims and he'd tell you the same thing.

Edit and what Jenn said above is spot on.

Hope you find another job, it's going to be tough now with 10% jobless.

I'm not an attorney either but I manage a team of 20+.

Larry called him an %$%$%$%$%$%$%$ and he heard it.
Thats abusing the customer.
You will find most businesses have that as a zero tolerance item that is grounds for immediate termination.

People need to let go of abusive customers, yep, they're %$%$%$%$%$%$%$s, and you most likely will never see them or talk to them again in your life. So why let some retard jeopardize your income? Esp. in this economy?

Because I refuse to be treated like crap for the paltry sum they paid me per hour! I would rather have my pride and self respect than that friggin' job! I made my bed and there are no regrets here!:uhuh:

Because I refuse to be treated like crap for the paltry sum they paid me per hour! I would rather have my pride and self respect than that friggin' job! I made my bed and there are no regrets here!:uhuh:

I agree whole heartedly there, Larry. Your vacay reading assignment is "The Fountainhead" by Ayn Rand

Wow , this thread is still going

you got it Larry, your pride is worth a lot more than Lowes pay.
face it, you just couldn't help yourself
you knew it would happen sooner or later

You are right Bruce....if not now...soon!:uhuh: