Actually the service was okay. there was a very nice gentleman behind the checkout counter. but after my son paid for the merchandise, he came back and walked around with me, stewie, and victor. we talked to a few of the employees and other customers. then when we left the store, a man that worked there followed us out of the store with somewhat of an attitude and asked my son if he had paid for the merchandise. then he asked my son if he had a receipt. when my son said yes, he then asked to see the receipt. they lost a good paying customer and i for one will never step foot in the store again.



P.S. Bye Bye RedTop ;)

Actually the service was okay. there was a very nice gentleman behind the checkout counter. but after my son paid for the merchandise, he came back and walked around with me, stewie, and victor. we talked to a few of the employees and other customers. then when we left the store, a man that worked there followed us out of the store with somewhat of an attitude and asked my son if he had paid for the merchandise. then he asked my son if he had a receipt. when my son said yes, he then asked to see the receipt. they lost a good paying customer and i for one will never step foot in the store again.



P.S. Bye Bye RedTop ;)



ummmm.....nevermind

I use to feel like i was being watched in an obvious way when i was there. It was uncomfortable and made that place a last option when shopping. I realize that they are trying to prevent shrinkage and it is their right to do so, but being an honest person and being hounded like im a 5 finger magician didnt sit right with me.

What the hull are you talking about?
Posted from my iPhone/Mobile device

My blood would have been boiling watching my son being accused of being a thief . I hope he appoligized to your son and to you . There some really great people working there. If you accuse somebody of being a thief you better be sure . Anyone wrongly accused should get a gift certificate . that being said I bet they get hit pretty hard .

I agree he should appoligize...that stinks....makes ya wish ya brother was a lawyer and could send a letter of slander...just to make who ever it was to make sure hes right before doing it again....being 50 not in high school makes me wish cj said call the cops and show him nothing....this burns my ass

I would have returned the stuff and told him to shove it up his ass.

Actually the service was okay. there was a very nice gentleman behind the checkout counter. but after my son paid for the merchandise, he came back and walked around with me, stewie, and victor. we talked to a few of the employees and other customers. then when we left the store, a man that worked there followed us out of the store with somewhat of an attitude and asked my son if he had paid for the merchandise. then he asked my son if he had a receipt. when my son said yes, he then asked to see the receipt. they lost a good paying customer and i for one will never step foot in the store again.



P.S. Bye Bye RedTop ;)

You might want to reconsider.

You liked the guy behind the counter, you knew and talked to other guys working there, you got the item you needed, you ran into other friends there and enjoyed seeing them.........and now you are going to throw that all away (as well as threaten the jobs of the people you like there by smearing the business on the internet) because one employee over-reacted ?

Isn't that what you are mad at him for doing?

to most of us the thought of thievery does'nt exist in our worlds and to be accused would set us all off the deep end. in the world of retail it is a sad reality to be sure. seems to me that the employee did'nt see CJ pay for the goods and should have consulted the man behind the counter before opening his pie hole - he was in the wrong and should have apoligized. there are some good folks working there, they should'nt all be condemed for the action of one.

I look at it this way.....they do have to keep an eye on their merchandise.....because people do suck! It is unfortunate that everyone is a suspect but thats the world we live in today. I would have no problem being approached as I left a store as long as it was done tactfully....(sir could I check your receipt please?) then is all was good a kind "Thanks very much, sorry for the trouble" would be fine. As long as I had done nothing wrong......then I have no worries. I was in there yesterday......the store looks great, lots of people eager to help you! Talked with Greg that works there.....great seeing him and talking for a few and he could not have been more helpful!:)

.(sir could I check your receipt please?) then is all was good a kind "Thanks very much, sorry for the trouble" would be fine. As long as I had done nothing wrong......then I have no worries.

hahaha .. Larry is that you ? or Angie posting under your name ? I'd have to see it .. :rotf2:

Numby is the voice of reason ..

Tackle shops get hit harder than you'd believe. It's incredible how much merchandise walk out the door. Owners and employees get twitchy sometimes.
Sounds like RT could use a team meeting to establish policy and procedure if they suspect a goniff and what to do if they're wrong. I've personally been asked to show a receipt ( not RT) and I found it to be unpleasant to say the least. I asked for an apology when one wasn't forthcoming, just to keep the humility score even.

I once got accused of stealing cigarettes from a display in a convienience store. I do not even smoke! I went off bigtime on the clerk to the point he almost called the cops on me I was so angry.

That being said, shoplifting directly affects the price of products so instead of being annoyed perhaps you should have simply thanked the guy for doing whatever he has to in order to keep the stuff we need at a reasonable price. This advice seems hypocritical given my c-store experience but again- I don't smoke (cigarettes) but I do fish!

smearing the business....I'm sure chucks being nice...there are good people working there but....thats a judgement call....a big one...unless you see someone stealing I wouldn't be makeing bad judgement calls, thats whats going to drive business away and if its to the point there over reacting theres a problem with management...cj's a great kid this has got my undies in a bunch

thats a business based on survice...theres a half doz places around there maybe the others won't treat our friends like lowlifes, its a new world the internet, maybe we didn't know before, we do now.I'm so glad i wasn't there

It's too bad the thieves in this world have retailers acting in this fashion. Most likely the owners are putting pressure on the employees to look for theft. I would think someone leaving the store with the retailers bag would not be suspect. My eyes would be one someone walking in with a bag, browsing, and than leaving. Or someone who spends time perusing the merchandise and than leaves would be a more likely suspect.
I hear ya Chuck, and would be angry if they targeted my son Tyler.
But understanding how the world is today, I just shrug these things off.
The problem really is the thieves who created a situation like this.
You're boy is a good lad, you know this, and the good Lord knows this too!:)

Sounds like he didn't call your son a thief but was just checking if he paid. Tough call and depends on how he did it.

I think if you put yourself in the other guys shoes you will find your view different. He came to work and they had a talk about shoplifting and how to prevent it, he wanted to shoot the bull with other fisherman and help them buy fishing stuff, instead he got to be a security guard. Probably with no training in how to deal with the situation.
Just put a smile on your face and roll with the punches, you will be happier. The guy was'nt evil, he was just doing what he thought he was supposed to or what he was told to do.
I would also suggest that the store do some training to deal with these situations and not leave them to the parttime saturday help, they can be a lot closer to positive.

If I owned a tackle store I would have all of my employees check the pockets of any customer that arrived in a car with RI plates. Animal would get a cavity search and would be smiling ear to ear during the process.

i also had some issues this winter in this store and i voiced my feelings on another site about it. that was not a good idea but what came from it was 2 personal mesg from employees that apologized for what happend and they asked that i come back in give it another chance and say hello , witch i did . and was the best thing i ever did , cuz they went the extra mile to make things rite ,, my suggestion to you is to stop in again say hello to greg or one of the other guys and ask rite out is this there standard deal . .. i think you will be happy with the outcome ,, they strive on customer service and would like to know if you were treated unfairly ,, and that way in the future they can use a little more tact when it comes to this issue ,,

sounds to me like it was a good idea that you posted..its funny how its no ones fault anymore...he followed a 16 year old out of the store who was with his father and father's friends who are up to 51 years old...how many kids steal stuff with there father...plus he didn't notice the kid paying for the stuff plus he didn't find out first...what did he do right? show up...for work...with PI skills like that he should be in the back wrapping rods...its no one's elses fault

Smokey and I stopped at Red Top maybe 10 years ago . We had a similar experience but not simply checking for a receipt at the door when leaving. From the moment we walked in some guy got on our tail and followed us around like we had "shoplifters" painted on our backs. The guy stuck so close to us I thought he was going to rest his chin on my shoulder as he looked over it to watch what we were doing. It was so obvious and over the top that we just left and neither of us go there anymore.

Why subject yourself to being treated like a criminal when there is the "Welcome, make yourself comfortable" style at M+D's right down the road?

Oh , BTW , I don't know anybody at RT or if the same people still own and operate it now.

The new owner probably did the first time in years, year-end inventory, and chit himself. He probably has figured out just hom much he overpaid for stock. I would be a little pissy about it as well, getting checked, or my child getting checked, but I can understand why. Its a shame, but now your son is known as an honest person by this employee, which we always new him to be be, but now one more person does as well. Working my last job I came across facts and figures almost daily. I can tell you the the figure of 12 1/2% markup on everything you pay in a food store is cover theft. That was a number of years ago. I would bet its 16% or 17% now.

If I were you I'd go in there again with your son and have your son purposely look up the guy who checked him, look him in the eye and say, "how you doing today? Not to be wise, just to ley the guy know he is no shrinking violet.

Its one thing to do it the right way ... TRUE! But he didnt and then he just walked away!! So whateva.. M&D's gets my money when ever I need anything from now on! Its all good.

I didn't take me more than the first few sentences to know what shop was going to be named. It's a new day and age at Red Top. Sometimes when I walk in there, you can cut the tension among the staff with a knife. Sometimes, it's like the old days, when everyone's your friend. If Tom, the new owner, wants a more business-like atmosphere in there, instead of the old clubhouse where guys hung around the counter, yukking it up with the staff, drinking coffee, and not spending any cash, that's his prerogative as the guy paying the bills. Whether that makes sense from a business standpoint, I don't know. A year-round operation needs its regulars to survive after tourist season, and making regulars feel unwelcome to come in and BS doesn't make sense to me.

Greg, Dylan, and Bull, of the long-time employees, are good people, though. I'm not sure whether Nelson will be back this summer after he comes back from Florida.

If I owned a tackle store I would have all of my employees check the pockets of any customer that arrived in a car with RI plates. Animal would get a cavity search and would be smiling ear to ear during the process.

Let me know when your store opens,I'm eating chili,and burrittos,and swiping everything that aint nailed down.:smash:
Chuck,what did CJ swipe?:rotf2:

I can see why someone would make an assumption, and I can easily see how this was the wrong one. Too bad it wasn't handled properly then it would have been a non-issue. I too have felt eyes on me in that store. Don't go in often.

No, if CJ was wearing his Kyle hat, anything is possible.

Simple fact is if your not in there often enough to recognize you they are going to watch you, no big deal unless you steal something. I could care less if they ask me for my receipt when I leave, I have nothing to hide. It's the thieves who wreck it for everyone, if you know someone who has shoplifted tell them you think they suck and tell them to hit the road. It's people who do it and then don't face any negative reactions from those around them that do it again, costing us all in the end. Maybe after they get theft losses under control they will price there items a little lower.
I don't go in there much anymore because I always felt like an outsider, but I do pretty much anywhere I go because I just can't afford to go every time I fish.

Simple fact is if your not in there often enough to recognize you they are going to watch you, no big deal unless you steal something. I could care less if they ask me for my receipt when I leave, I have nothing to hide. It's the thieves who wreck it for everyone, if you know someone who has shoplifted tell them you think they suck and tell them to hit the road. It's people who do it and then don't face any negative reactions from those around them that do it again, costing us all in the end. Maybe after they get theft losses under control they will price there items a little lower.
I don't go in there much anymore because I always felt like an outsider, but I do pretty much anywhere I go because I just can't afford to go every time I fish.



It would not have been an issue if handled the right way! BUT IT WAS NOT!

I suppose it depends on 'somewhat of an attitude", still I doubt he seriously thought he was hurting anyones feelings and just took an aggressive posture to try and show authority. It still never bothers me unless they get in my face or get physical, which never happens because I defuse the situation with my receipt. It's just business and if he loses you for a customer so be it. I have bigger problems than being mistaken for a shoplifter, which after all is very difficult if not impossible to identify, he saw product leave and wanted to make sure it was paid for so he asked, thats all I can tell from your post. Did he grab your son? Did he use profanity? Did he act unprofessional?

I suppose it depends on 'somewhat of an attitude", still I doubt he seriously thought he was hurting anyones feelings and just took an aggressive posture to try and show authority. It still never bothers me unless they get in my face or get physical, which never happens because I defuse the situation with my receipt. It's just business and if he loses you for a customer so be it. I have bigger problems than being mistaken for a shoplifter, which after all is very difficult if not impossible to identify, he saw product leave and wanted to make sure it was paid for so he asked, thats all I can tell from your post. Did he grab your son? Did he use profanity? Did he act unprofessional?

Dude,Chuck,and his sons character are above reproach.If he says the guy was a disrespectful pos,then that's just what he was.

I think everyone needs to lighten up.

if they treat me like a shoplifter because they don't know me I got a problem

if they treat me like a shoplifter because they don't know me I got a problem

So where do you draw that line? When have they gone too far?

Just how bad was the violation by the employee? Was it bad enough that it should be dragged on here and will ultimately cost the owner money? Was it bad enough that the employee should lose his job? Should the police have gotten involved, did they?

Red Top has always had an "attitude" when you walk in so it seems. If someone treated my daughter that way there would be an issue. Don't go back. There are so many other stores that welcome customers rather than look skeptically at them; just go to another b&t store. One would think in this economy you shouls kiss the ass of customers. Personally I don't like to shop there. You have every right to be pissed.

I think if they(he) treats someone poorly they've crossed the line...who knows what his thoughs were...i don't think anyone wants to see someone lose there job or for red top to go under or lose money..we'll never know why it happened but as far as me i've got a bad vibe about it I know the people that were wronged so I quess that draws a line for me...the cops weren't called..you live and die in sales in how you treat people

as far as drawing a line as in treatment...if they dont treat me good screw them I don,t have to walk a mile in there shoes and because someones done something wrong don't mean I will.there is no excuse to treat us poorly

Its one thing to do it the right way ... TRUE! But he didnt and then he just walked away!! So whateva.. M&D's gets my money when ever I need anything from now on! Its all good.


I am sorry. I missed the just walked away part. I buy much more from M & D's than I ever did RT's. I did regret weighing in my PB last year there. I had made up my mind to go to MD's for any more fish weigh-ins. Besides M & D's has Barb, RT doesn't.

That being said though, I have never received an attitude from anyone at RT. Everyone in there has always been very nice. Guys that work there have probably been prodded to do just what this fellow did in asking your son for a recept. He is not practice at it, and was more embarassed/nervous than you or son son was. Training is everything.

Actually the service was okay. there was a very nice gentleman behind the checkout counter. but after my son paid for the merchandise, he came back and walked around with me, stewie, and victor. we talked to a few of the employees and other customers. then when we left the store, a man that worked there followed us out of the store with somewhat of an attitude and asked my son if he had paid for the merchandise. then he asked my son if he had a receipt. when my son said yes, he then asked to see the receipt. they lost a good paying customer and i for one will never step foot in the store again.



P.S. Bye Bye RedTop ;)

The employee apparently didn't see him pay for the merchandise and after they were there for a while longer they went out the door with the merchandise. The employee only saw some people leaving with merchandise, he may have been at the register for a while (however long they stayed after paying) and just watched them leave and it raised a red flag so he looked out for the owner and his job, even the job of the nice guy behind the counter.

Did it take too much time? Did he make you empty the bag out?

To be asked to produce a receipt is just not enough to bother me, produce the receipt and everyone can carry on with their day.

"Sorry, Kid" would have made everything okay.

The employee apparently didn't see him pay for the merchandise and after they were there for a while longer they went out the door with the bag. The employee only saw some people leaving with merchandise, he may have been at the register for a while (however long they stayed after paying) and just watched them leave and it raised a red flag so he looked out for the owner and his job, even the job of the nice guy behind the counter.

Did it take too much time? Did he make you empty the bag out?

To be asked to produce a receipt is just not enough to bother me, produce the receipt and everyone can carry on with their day.
If he asked in a nice manner it would not be a problem! I'm done and you can too

I'm sure this will help you.....there was no bag..i asked, theres a reason sam's club checks everyone on the way out...because they know it pisses people off if you ask if they payed for it so they check eveyone and then thank you and everyones happy....you should be a union official lol

"Sorry, Kid" would have made everything okay. Thank You

Smearing RT name on 2 web site's is more like it. RT has 80,000 in inventory or so and and thievery wont be tolerated. He didn't touch your child he was just doing his job poorly at that.
If you owned a bait shop do you think you would tell your employee to watch out for thieves? Its not RT fault this happen its a poor judgement call made by an employee.

I'm sure this will help you.....there was no bag..i asked, theres a reason sam's club checks everyone on the way out...because they know it pisses people off if you ask if they payed for it so they check eveyone and then thank you and everyones happy....you should be a union official lol

So an employee see's someone leaving with merchandise (NO BAG)after being there a while and questions whether it is paid for or not and thats out of line. The owner should now lose money?

I have no allegiance to RT and spend 90% of what I spend for plugs at M&D's and would defend Mikes shop in the same manner if someone chose to post their displeasure over being asked for a receipt after walking out the door with merchandise in hand.

There really was IMHO no good reason to start this thread except to make them pay (RT).

here's a question wouldn't redtop be some what accountable for there employee actions

a few years ago I went into a local shop near cabelas wearing a cabelas t-shirt. The manager goes off on me about the shirt, "why the hell are you here if you love cabela's so much??? Jeeeezus Chr" on and on... So here I am with my wallet open, at your store, and you flip out on me? You realize they sell guns, ammo, and you don't right? I closed my wallet and havent been back. They lost the next 25+ years of my money... that's the best way to voice your opinion... with your wallet.

oh yeah... time for some irony... the manager who was giving me crap about the cabelas shirt had his picture on a Cabelas billboard on I-84!!!
The whole thing took place in front of the owner who never said a word, likely in a feeble attempt to right an obvious wrong on his part of endorsing their new main competitor.
I stood up for myself and said " how can you give me crap for wearing a shirt... youre the manager of this store and youre on a billboard endorsing your competitor! He replied: " Hey, I got paid well for that billboard!"

I replied: "Well it's doing wonders for your bottom line, what it doing for HIS? (gesturing at the owner). I wish the owner would have said something... he looked like he wanted to, but the issue seemed to go deeper than just my interaction... He would still have my business today if he did... I actually really like the owner! It wasnt the owner's fault, but he ends up paying the price for the poor interpersonal skills of his employees. There's more to running a shop than knowing about tackle.

Money talks, and I work too hard for my money to be called an A-hole while spending it.

i can see your the kinda guy that gos back to the burgerjoint that just poisoned you because the owner didn't cook the food :) this is for ecduzitgood...:)

here's a question wouldn't redtop be some what accountable for there employee actions
If he harmed the customer yes, but where's the harm to the customer?
The only harm I see being done is to RT

i can see your the kinda guy that gos back to the burgerjoint that just poisoned you because the owner didn't cook the food :) this is for ecduzitgood...:)

So you want to treat my poorly now? Call me out, trying to provoke me? Are you kidding me, I don't know these people anymore than you think you know me. From my perspective it is RT who is being done wrong.

Why are people so hostile? What is the big deal if you are asked to provide a receipt?

The employee didn't see him pay for it and then watched them walk out the door with merchandise in hand, not even a bag. Give me a break.

i was makeing light of this as the little smileing faces show...you've got all the right in the world to say your point of veiw here...but can't you say that the employee could have done a better job...just a little

If you go back and read my post...... I said the service was ok but the one guy was not. HOW IS THAT BASHING REDTOP?

No need to mention the shops name. It has now cost the owner money, the damage is done.:(
This is the smile you should have used;)
I apologize for getting snippy:chased:

I haven't heard what the employee did wrong?

I would not say this thread will cost the owner any money but at the very least perhaps it will help the owner in future business to maybe handle these situations a bit differently moving forward?

I would not say this thread will cost the owner any money but at the very least perhaps it will help the owner in future business to maybe handle these situations a bit differently moving forward?

I hope you are right but the over 800 views and some of the negative replies makes me think some damage has been done.

Of course it has, and it's the same s hit when someone starts ranting about a problem with a plug online or someone makes an open ended comment about plug companies that casts a disparaging light on the whole industry. That stuff rubs me the wrong way same as this does to others.

I'm not siding with anyone here. I see what linesider and others are saying. The guy could have said sorry for the trouble. I've had PLENTY of stuff walk at shows....if I ever stopped someone I'd be very cautious and explain up front I didn't see them pay for something and just had to check. And I'd apologize.

This is not the first time this has been reported or talked about on the interblab...with this shop. As some here have said also...



I hope you are right but the over 800 views and some of the negative replies makes me think some damage has been done.

My .02. I have been to the RT three times last week and yesterday. No problems. No issues. Selected what I wanted. Went to the register, paid for it and left. The guys seemed OK to me but everyone has a different experience.

I used to go in and see familiar faces like Jimmy,Bob and Nelson who would all offer more than enough help and information. Now I see new faces that are younger but every bit as helpful as the old guard was. I have to say this post is a low blow to RT in every manner. It seems you chose to take it to the lowest level,which is similar to the way you were treated by the employee. If it bothered me enough to badmouth them on the net then I simply would have settled it on the spot with the offender, rather than hide behind the computer and beyotch about hurt feelings. Teach the kid to stand up for himself by setting an example,let him know that the best way to settle differences is to look somebody in the eye,exchange some words,and get a resolution on the spot.No lingering bad mojo;handshakes and smiles all around. Treat small shops like this and we will all be shopping for gear at Walmart for fishing gear.

I used to go in and see familiar faces like Jimmy,Bob and Nelson who would all offer more than enough help and information. Now I see new faces that are younger but every bit as helpful as the old guard was. I have to say this post is a low blow to RT in every manner. It seems you chose to take it to the lowest level,which is similar to the way you were treated by the employee. If it bothered me enough to badmouth them on the net then I simply would have settled it on the spot with the offender, rather than hide behind the computer and beyotch about hurt feelings. Teach the kid to stand up for himself by setting an example,let him know that the best way to settle differences is to look somebody in the eye,exchange some words,and get a resolution on the spot.No lingering bad mojo;handshakes and smiles all around. Treat small shops like this and we will all be shopping for gear at Walmart for fishing gear.



Well said Chris

I hope you are right but the over 800 views and some of the negative replies makes me think some damage has been done.

You know, I've been thinking about this, and you may have a very valid point.

About a month ago, there was a thread started on SOL where someone complained about going into a Canal-area shop---he didn't name it as I recall--and feeling "neglected" because a bunch of guys were standing around BSing with the employees, instead of greeting him.

I've noticed that change in atmosphere in R/T, that I mentioned, which started about the same time. At least when Tom, the owner is in the shop. I'm thinking that a day or two after that thread hit the internet, the staff at R/T had a meeting, and Tom laid down new rules, about not looking like it's a old-boy network in there, especially as the summer trade is starting.

So maybe today, Tom will sit down with his people and discuss being a little more discrete with suspected shoplifters, and tell them to have the courtesy to say "sorry for the inconvenience" if everything checks out OK.

I highly doubt that people who would normally stop in as they arrive on-Cape are going to stay away because of this.

you got to love it when your told you shouldn't shop at a place thats cheaper because it's bad...and you shouldn't say bad things about another because your lucky you got what you got..we should just take it.....thank you sir may I have another lol

I'm with the OP, an experience like that is enough to never go back. Why subject yourself to that bull crap and spend your hard earned money at a place that handles a situation like that. I've been stopped and had my receipt checked before, it's a non-issue when it is done courteously. If the OP wants to voice his opinion online then he has every right to, he and his kid were disrespected why should he be the one walking on eggshells for the sake of Red Tops future business? It would be different if he didn't have a valid reason.

It seems, alot of places seem to be keeping a closer watch on people... I haven't seen any numbers to support it, but i bet alot of buisness are getting hit, tough times make people do funny things... I always tell the clerk to put the reciept in the bag... bottom line is, as embarrasing as it may be at the moment, the "overzealous" clerk/watchdog is just watching out for everyones interest... high theft= high prices.... theft loss will be passed on to the ( paying) customer...

Good, maybe RT will have a quick lessons learned and move forward a bit on this. Even good people can make mistakes.

Customer service is hard and has to be really hard at a tackle shop. Not a lot of margins to retire in the Bahamas with. You have to do it because you want to / love to.

It seems, alot of places seem to be keeping a closer watch on people... I haven't seen any numbers to support it, but i bet alot of buisness are getting hit, tough times make people do funny things... I always tell the clerk to put the reciept in the bag... bottom line is, as embarrasing as it may be at the moment, the "overzealous" clerk/watchdog is just watching out for everyones interest... high theft= high prices.... theft loss will be passed on to the ( paying) customer...

Absolutely agree with you, and there is a correct way to check bags and ensure people have paid. If you are a shop owner you train your staff how to handle these situations so people come back and spend more money. If you piss your customers off by making them feel like thieves then your business is going to lose money.

Having worked in retail before we were trained in dealing with shop lifters or suspected shop lifters. Everyone always got a receipt.

As someone who gets profiled pretty much everywhere I go I know the feeling. People following me around double and triple checking to see if I'm ok, it gets old real fast, but I understand their looking out for their business.

I stop in a lot of tackle shops in my travels, some good experiences, some bad. I only go back to the ones that had treated me well.

It's too bad it was handled the way it was, seems like if he had just asked the other employee if you checked out none of this would have happened.

The other thing I hate is walking into a tackle shop were the guys who work there or are hanging out are bad mouthing another customer that just left. But that's another story.

Too bad it went down the way it did, the damage is done, and no more sales from you an your family.
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WOW... Like I said I didnt bad mouth RT but I did say I was unhappy with the was the gut treated my son! So you are saying it is ok to rush up to some 16 year old and say.... Hey did you pay for that? my son said yes I did... the guy then says do you have a receipt? my son again says yes I do.... then the guy asked can I see it? so then my son shows the guy the receipt! then the guy says ok and turns and walks away! Still with an attitude!!!!


So I should be happy with that? I think not! I have said and will say it again read the first post! I never bashed RT. Just not happy with the guy with the attitude!

WOW... Like I said I didnt bad mouth RT but I did say I was unhappy with the was the gut treated my son! So you are saying it is ok to rush up to some 16 year old and say.... Hey did you pay for that? my son said yes I did... the guy then says do you have a receipt? my son again says yes I do.... then the guy asked can I see it? so then my son shows the guy the receipt! then the guy says ok and turns and walks away! Still with an attitude!!!!


So I should be happy with that? I think not! I have said and will say it again read the first post! I never bashed RT. Just not happy with the guy with the attitude!

WOW... Like I said I didnt bad mouth RT but I did say I was unhappy with the was the gut treated my son! So you are saying it is ok to rush up to some 16 year old and say.... Hey did you pay for that? my son said yes I did... the guy then says do you have a receipt? my son again says yes I do.... then the guy asked can I see it? so then my son shows the guy the receipt! then the guy says ok and turns and walks away! Still with an attitude!!!!

So I should be happy with that? I think not! I have said and will say it again read the first post! I never bashed RT. Just not happy with the guy with the attitude!

And knowing you Chuck, It must have been a hell of an attitude to piss YOU off. You have every right to voice your displeasure.

This is also a public forum, which RT has an opportunity to respond and publicly rectify the situation.

No offense, but unless the owner of said shop is a member of this site, this amounts to nothing more than a b*tching session.
Call, write or email the owner to express your displeasure with the events in question, and let him know what options YOU choose to employ regarding your future purchases.
If the owner is unaware of customer dissatisfaction, nothing will change. WHo knows, he may want to make things right for you and your son for the negative experience you received?

Hopefully they will rectify this issue, if not for you, for all others that may have been affected as well.

A clerk asked to see a receipt and you get pissed? That's his job.

If you have nothing to hide, you should have no problem responding to a perfectly reasonable request. Does the O.P. think he has an honest face or something? This is the kind of guy who'd be standing at the door with a taser if he owned the store.

What we have here is a classic example of bad parenting. Instead of teaching his son a lesson about dealing with business people - who have very real problems with dishonest customers - he teaches him to be entitled and resentful. Nice going, dad.

Uh oh...

wouldn't it be a perfectly reasonable request to be treated good if your spending your money in there store...entitled thats rather strong...all the kid did was buy a fishing lure now's he's resentful ,he got a bad dad,entitled....god I'm keeping my family out of red top theres some bad mojo going on there....god only knows what would happen if he bought a reel....lol

A clerk asked to see a receipt and you get pissed? That's his job.

If you have nothing to hide, you should have no problem responding to a perfectly reasonable request. Does the O.P. think he has an honest face or something? This is the kind of guy who'd be standing at the door with a taser if he owned the store.

What we have here is a classic example of bad parenting. Instead of teaching his son a lesson about dealing with business people - who have very real problems with dishonest customers - he teaches him to be entitled and resentful. Nice going, dad.

Did you even read the thread? He wasn't objecting to being asked for his receipt. It was the tone and attitude of the request.

It's the business person that needs to learn a lesson here - if you treat all your customers like they're dishonest, you soon won't have any receipts to check.

if its his job to drive away good people from red top.... red top's in trouble

I just called my tailor...he's building be a pair of red top slacks...there's a zipper in the seat...I'm going to take my son there so I can teach him how to take it like a man....lol..thank you sir may I have another

A clerk asked to see a receipt and you get pissed? That's his job.

If you have nothing to hide, you should have no problem responding to a perfectly reasonable request. Does the O.P. think he has an honest face or something? This is the kind of guy who'd be standing at the door with a taser if he owned the store.

What we have here is a classic example of bad parenting. Instead of teaching his son a lesson about dealing with business people - who have very real problems with dishonest customers - he teaches him to be entitled and resentful. Nice going, dad.

:rotf2: thank you

Attitude does change everything.... funny how the same thing can be said ( or asked) in differant tones and get two differant responses...somttimes you hav e ot be there to fully understand....maybe you should take it to the owner.. he might want to know how you were treated....

I used to go in and see familiar faces like Jimmy,Bob and Nelson who would all offer more than enough help and information. Now I see new faces that are younger but every bit as helpful as the old guard was. I have to say this post is a low blow to RT in every manner. It seems you chose to take it to the lowest level,which is similar to the way you were treated by the employee. If it bothered me enough to badmouth them on the net then I simply would have settled it on the spot with the offender, rather than hide behind the computer and beyotch about hurt feelings. Teach the kid to stand up for himself by setting an example,let him know that the best way to settle differences is to look somebody in the eye,exchange some words,and get a resolution on the spot.No lingering bad mojo;handshakes and smiles all around. Treat small shops like this and we will all be shopping for gear at Walmart for fishing gear.

Kinnd of what I said 42 posts ago.

I just called my tailor...he's building be a pair of red top slacks...there's a zipper in the seat...I'm going to take my son there so I can teach him how to take it like a man....lol..thank you sir may I have another

OK - now an expired horse is being beaten... :smash:


What we have here is a classic example of bad parenting. Instead of teaching his son a lesson about dealing with business people - who have very real problems with dishonest customers - he teaches him to be entitled and resentful. Nice going, dad.

Knowing the father & son involved, if more fathers and sons worked as well together as those to do, world would be a better place. Really.

Now you COULD say that what we have here is a classic case of poor communication between a representative of the tackle shop and a teenager and his father, customers of a tackle shop. That's what this sounds like. Poor communication, perhaps even a bad day by the guy at RT.

Instead you are stating that this is bad parenting?

I've had good service at RT over the years and poor service but usually OK to good. I haven't been in there since new ownership - didn't even know (or remembered) there was new ownership. Hopefully for RT this is an isolated incident.

A clerk asked to see a receipt and you get pissed? That's his job.

If you have nothing to hide, you should have no problem responding to a perfectly reasonable request. Does the O.P. think he has an honest face or something? This is the kind of guy who'd be standing at the door with a taser if he owned the store.

What we have here is a classic example of bad parenting. Instead of teaching his son a lesson about dealing with business people - who have very real problems with dishonest customers - he teaches him to be entitled and resentful. Nice going, dad.

You sir,are a moron.

Here's an interesting qustion:

How did the boy feel about being asked?

Seeing that it was his purchase that was being questioned and not the father's, wouldn't it be more prudent to get a real/true representation from the one who was at the center of this?

We can all speculate and respond based on our own past experiences, but kids will always respond differently to variable scenarios. If the kid didn't feel slighted, or insulted maybe we should just let this :deadhorse: be!

Here's an interesting qustion:

How did the boy feel about being asked?

Seeing that it was his purchase that was being questioned and not the father's, wouldn't it be more prudent to get a real/true representation from the one who was at the center of this?

We can all speculate and respond based on our own past experiences, but kids will always respond differently to variable scenarios. If the kid didn't feel slighted, or insulted maybe we should just let this :deadhorse: be!

Where the eff do you guys get this stuff?
How would YOU feel?An angry fat guy chases you out the door,and implies that you're a effing thief.After being forced to prove you're not,you don't even get an apology,just more attitude.Would you enjoy that experience?
I understand that someones bottomline is at risk,but he should have thought of that before he let his crew run amok.Cause and effect.

No offense, but unless the owner of said shop is a member of this site, this amounts to nothing more than a b*tching session.
Call, write or email the owner to express your displeasure with the events in question, and let him know what options YOU choose to employ regarding your future purchases.
If the owner is unaware of customer dissatisfaction, nothing will change. WHo knows, he may want to make things right for you and your son for the negative experience you received?

Hopefully they will rectify this issue, if not for you, for all others that may have been affected as well.


At least three employees of the shop are members of this site. This thread probably won't escape the boss' attention. ;)

If this was sol there would be 37 pages already today. They should apologize and move on. Somebody send me the kids address and I'll send him some plugs.

:rotf2: thank you

Chuck, you're a swell dad!:)

An angry fat guy chases you out the door,and implies that you're a effing thief.

Angry fat guy? That kind of narrows it down. ;)

Maybe, Bobby wasn't there.:smash:

A store would be happiest of you just walk in knowing what you want , buy it and out the door. Unfortunately , tackle shops are notorious places for browsing. I know I like to look around , maybe I had nothing in particular in mind when I stopped there. maybe see a new reel in the dispay counter , maybe see the impossible to find 7 inch Fin S alewife color and buy some, maybe just look around and buy nothing but listen in on people talking about where and when and what they caught. That is time honored customer behavior in a tackle shop.
Now how about the opposite of paranoid employees trying to catch shoplifters. I used to go into Murats when Dave was working. I'd say gimme some 4/0 hooks so i can tie some droppers. he'd pull out a box that had 7 cents written on it , give you say 20 and want $1.40. Now you knew that box was there since about 1957 and it would cost him 20 cents each to replace the hooks. Now you got to get into you didn't charge me enough (he won't take more) hmm and haw and maybe leave some money on the glass counter top when you left. Just the exact opposite of what's being discussed here. :)

Angry fat guy? That kind of narrows it down. ;)
with a skid mark and needs glasses... lol:uhuh:

A clerk asked to see a receipt and you get pissed? That's his job.

If you have nothing to hide, you should have no problem responding to a perfectly reasonable request. Does the O.P. think he has an honest face or something? This is the kind of guy who'd be standing at the door with a taser if he owned the store.

What we have here is a classic example of bad parenting. Instead of teaching his son a lesson about dealing with business people - who have very real problems with dishonest customers - he teaches him to be entitled and resentful. Nice going, dad.

I can't let this comment go without some form of intelligent and informed rebuttal. Two characteristics the above poster did not exhibit when he pushed "POST."

MarkB I think you are way out of line questioning the parenting of linesider69 and the raising of linesider69 Jr.

It is my understanding, you don't know them or have even met either of them at any of the area's fishing events. And yet you critically comment on perhaps a man's greatest honor in life - raising a child - and a very intimate relationship between father and son - always a smart move. Nice job.

I have known both linesider69 and Jr. for seven (7) years. I have fished with both of them in every month of the year. I have fished over twenty-four (24) hours straight with both of them. I have taken them both thirty (30) miles offshore to pursue cod, tuna and shark. I have gone to countless social events with both of them where many of the members of SB greet both of them warmly. I have watched linesider69's son, tutor my son behind a rod and reel, teach him how to trade plugs, show him how to rig and arrange tackle, and sit side by side with my son tying jigs and just talking with him. There was a time when my oldest son was the youngest of the crew of kids we fish with at the beach. Linesider69 Jr. paid attention to my son when he felt left out and cried his eyes out - not a trait found in many teenagers.

So while I am very clear your "Nice going, Dad" comment was meant to be a cheeky stab at Linesider69's child rearing, the real stab is back at you MarkB. The fact is, Linesider69 IS doing a fabulous job raising Jr. and I am proud and privileged to call both of them my friends.

I have a standing invitation to both linesider69 and linesider69jr on my boat - NOT something I give out freely. They are the first to ask to pay for gas, bring a cup of joe, haul gear, washdown etc.

Let me be clearer. I fish with a lot of guys whom have kids. Not many of them interact like linesider69 and his son. They kid with each other, they push each other to fish harder, they help and support each other and in general, one makes the other a better person. I have two (2) boys and eight (8) year old and a two (2) year old. I would be thrilled and honored beyond words to approach the kind of love, kinship and friendship linesider69 and Jr. exhibit. HONORED!!!!

MarkB - for your above-referenced post to insinuate that linesider69's parenting acumen is beyond reproach is stone cold inaccurate and deeply offensive to say the least.

BTW - I know RT and all the tackle shops in the area. I like RT and have always had great service and experience there. This isn't about RT for me, but your questioning linesider69's parenting skills is nauseating. I hope you'll reconsider your statement or view.

This type of interpersonal cross-talk is distracting from the wonderful world JohnR has created on SB.

- ATG

Very well said AT
:kewl:

Ok I have goten a couple of pm's from people who work at the shop and I called the shop and talked to someone so its not all from behind a keybord. I did thank them for their apologies. I also told them they are not the ones who should be doing the apologizing and I should not be the one who is getting them! I was told there will be a policy put in place to handle situations like this in the future. I hope so.

For the people who know me and have posted some kind stuff about me well I am who I am and I would do this again if it was to happen some place else. My kids and my friends mean everything to me.

To the people who dont know me for who I am well Im sorry that you can go and post the way some of you have. Get to know me I think you will change your thinking and who knows I may even give you one of my plugs!

Thanks to all of you and I hope everyone goes large this year and I will see ya on the rocks! :buds:

Go ahead and be nice Chuckie, You're still a smudge.:smash::rotf2:

Very well said AT
:kewl:

ditto... great post in defense of your friends.

Ok I have goten a couple of pm's from people who work at the shop and I called the shop and talked to someone so its not all from behind a keybord. I did thank them for their apologies. I also told them they are not the ones who should be doing the apologizing and I should not be the one who is getting them! I was told there will be a policy put in place to handle situations like this in the future. I hope so.

For the people who know me and have posted some kind stuff about me well I am who I am and I would do this again if it was to happen some place else. My kids and my friends mean everything to me.

To the people who don't know me for who I am well I'm sorry that you can go and post the way some of you have. Get to know me I think you will change your thinking and who knows I may even give you one of my plugs!

Thanks to all of you and I hope everyone goes large this year and I will see ya on the rocks! :buds:
Nice!

I would not say this thread will cost the owner any money but at the very least perhaps it will help the owner in future business to maybe handle these situations a bit differently moving forward?

I went to RT last night and spent $50 hoping to get accosted, frisked and beaten upon. Nothing happened.:rotf2:

Ok I have goten a couple of pm's from people who work at the shop and I called the shop and talked to someone so its not all from behind a keybord. I did thank them for their apologies. I also told them they are not the ones who should be doing the apologizing and I should not be the one who is getting them! I was told there will be a policy put in place to handle situations like this in the future. I hope so.

For the people who know me and have posted some kind stuff about me well I am who I am and I would do this again if it was to happen some place else. My kids and my friends mean everything to me.

To the people who dont know me for who I am well Im sorry that you can go and post the way some of you have. Get to know me I think you will change your thinking and who knows I may even give you one of my plugs!

Thanks to all of you and I hope everyone goes large this year and I will see ya on the rocks! :buds:

Good, problem looks on its way to resolution. Hopefully RT and the rest of us will be a little better because of it...

[QUOTE Get to know me I think you will change your thinking and who knows I may even give you one of my plugs!

Thanks to all of you and I hope everyone goes large this year and I will see ya on the rocks! :buds:[/QUOTE]

If your giving plugs out, Im your friend!!
Posted from my iPhone/Mobile device

1. well said AT.

2. I worked as an LP guy awhile ago and I believe in Mass. you have to have proof of the item(s) being concealed. CJ paid for the items and had them in his hand. IE NOT CONCEALED.

3. I was there and whoever the f that guy was who rushed out in a very accusatory tone first asked if he had paid for the gloves. CJ responded yes "sir". The employee then said "show me your receipt." Cj showed the receipt "its right here sir" the employee turned and walked away. It took him a bit because his merchandise was not put in a bag when he was rung out, so he did the reach for this pocket, reach for that pocket... At no time did anyone even raise their voice to the employee cj referred to him as "sir" as he was being accused. Chuck and I just stared wide eyed like is this really #^&#^&#^&#^&ing happening right now....

Now I'm not you would call an educated man... but 1 there was no attempt by chucks son to conceal anything, gloves were in his hand.

2. The same guy who rushed outside being completely accusatory was the same guy who rang me out. He didnt bag my merchandise... I got my receipt though..

3. Now me being as feeble minded as am I if I were to ring someone out who purchased goods from the place at which I work.. I'd put them in a bag... just saying..

The employee handled it the wrong way horribly actually, you cant act like you were raised by wolves and interact with the public. In all honestly let the guy go, and hire someone who knows enough to put purchased merchandise in a F U C K I N G BAG!!!

maybe they should learn from wallmart , they ask for rec, all the time dont they ,,, but in a nice way ,,, as ive read these post i guess if it were my boy id be mad to my younger one ,,, my older boy well lets put it this way that guy would be pullin bag and recipt,, out of his arse for sure ,,,there is no more customer service !!!

apologies...thats cool... hopely water under the bridge with time...

maybe they should learn from wallmart , they ask for rec, all the time dont they ,,, but in a nice way ,,, as ive read these post i guess if it were my boy id be mad to my younger one ,,, my older boy well lets put it this way that guy would be pullin bag and recipt,, out of his arse for sure ,,,there is no more customer service !!!must have been the dud e with no personality that i bought my reel from ,, he wound it with line and that was it never said another word !!!!

A clerk asked to see a receipt and you get pissed? That's his job.

If you have nothing to hide, you should have no problem responding to a perfectly reasonable request. Does the O.P. think he has an honest face or something? This is the kind of guy who'd be standing at the door with a taser if he owned the store.

What we have here is a classic example of bad parenting. Instead of teaching his son a lesson about dealing with business people - who have very real problems with dishonest customers - he teaches him to be entitled and resentful. Nice going, dad.

Are you serious

A clerk asked to see a receipt and you get pissed? That's his job.

If you have nothing to hide, you should have no problem responding to a perfectly reasonable request. Does the O.P. think he has an honest face or something? This is the kind of guy who'd be standing at the door with a taser if he owned the store.

What we have here is a classic example of bad parenting. Instead of teaching his son a lesson about dealing with business people - who have very real problems with dishonest customers - he teaches him to be entitled and resentful. Nice going, dad.


This post is in contention for the dumbest thing ever posted on the internet. :wave:

Very well said AT
:kewl:

Far nicer than i could have put it.