MAC, just hand them a pile of change next time at the drive thru, less the amount you owe and drive away...They'll never figure it out.. :poke:

This is why I hate going into stores period. Outfished is right, it's partly training. Think about the last time you bought something and your change was counted back to you properly and not dropped haphazardly in your hand, and on top of that YOU get attitude from the person on the other side of the counter. It is beyond me why a manager would let a kid or anyone get away with talking down to a customer. In most cases, the customer IS right. I don't even want to get started on the abuse of my food in supermarkets. "Look dude, I'm sorry yoiu ain't making enough to cover the cost of another dozen earrings and a new paintjob on the hair, but don't take it out on my food. I plan to eat it when I get home. You wanna slam dunk something go find a basketball court."
Even where tipping is appropriate, I have no problem rating the service I got and tipping accordingly. It's not rocket science. Deliver the product with a pleasant demeanor, on time, as requested, and stop back once in a while, smile, and see how I'm doing. If you expect 20% from me because you think just wearing an apron makes you a waitress, you're probably already down to 10%.

thanks Jimbo
 

to quote JIMBO:
"Look dude, I'm sorry you ain't making enough to cover the cost of another dozen earrings and a new paintjob on the hair, but don't take it out on my food. I plan to eat it when I get home. You wanna slam dunk something go find a basketball court."

too funny!! thanks brother, for the belly laugh.... hahahahahahaha

I'm not alone!!!
 

I deal with this every damn morning!!!! First of all it's sad to even think that these Dunkin workers are the future of America. They always screw up my large regular ice and a donut, how hard is that?!!! It used to cost $2.98 and they would hand me the 2 cents expecting a larger tip!!! Needless to say I wouldn't even give the 2 cents. Then one day they raised the damn price to $ 3.25, now I know this was just to to help induce larger tips right. Well not here buddy, I purposely take my change because they expect it!!! I shouldn't get too upset though because I need someone to get my coffee!!!!!:)

Are most of the complaints about american DD workers or the NON english speaking (Brazilian) ones, like we have out my way?

They have another trick up there sleeves too. I called them on it twice. I order two number 2's and know how much it will cost, let's say $7.25. She looks at me and asks for $8.75. I hand her a 10 and step aside and double check my math. After I'm sure I got ripped off, I tell her that she charged me too much. She opens the drawer and hands me $2, no questions asked, almost like she wanted me to go away ASAP. She knew exactly what she was doing. I wonder how many people she does that to everyday.

This one's fa Dave & Mike

I few years back I was in a rush to go fishin. It happen to be a full moon I just wanted to grab my coffee and go ASAP. I get to where you order, it takes her a while and she says "I'll be right with you". I'm waiting and waiting and waiting, man it seemed like forever, mean while this freakin B*&^%tch is yappin away with her freind who's in the car a head of me at the pick up window. Finally I just couldn't take it any longer. It had to have been at least 10-15 mintues.. seemed like forever. At this point my blood pressure is rising and I get a bit nervouse too, so I drove up real close to the car in front of me while shes still yappin away. Now I very F*&^in pissed. I started counting all the pennies, nickles, dimes and a couple qaurters if I remember correctly. I had as much change as possible. Finally after about 15 or 20 minutes the car drove off and I pulled up to the window. I swear to you.. I don't even know how I got the words out of my mouth but I did..... cause my head felt like it was gonna blow. I tell her "med regular"! when she put the coffee down, I wipped as hard as I could a handfull of change at the stainless steel counter and that chit flew every where I grabed the coffee and yelled as loud as I could....."YOU F@%&in B*&^tch, who the F do you think you are?" I'm pretty sure those where my exact words. I was so pissed I remember was gonna go inside a reem her a new a$$ because I worked for the owner at the time(after all that I problably would have lost my job for being a nutt case). I chilled out alot since then and avoid those kinda situations and I use a little more tack.

Thanks Tony!! :thanks:

This girl is a white english speaking maybe 19 year old.

Thanks Goose. I may use the penny one :)

No Tip Policy
 

Mac:

The DD located in the Mobil station at Cobbs Corner has a no tip policy. The sign is on the register.

This is the only one I have seen like that. Too bad more places don't adopt this policy.

Hey RR, When you mentioned (Brazilian) and seeing your location coordinates, we're practically neighbors. :wavey: Viva Brazil :hs:

That shop is fine. This shop is on the corner of 138 and Central.
Well I went to see the manager again since she never called back. Guess what; she said the girls draw was short 41 cents :doh: So apparently the manager never intended to call me back either. I informed her that I was going to write a letter to her corporate headquarters which didn't seem to faze her either. I asked her what ever happened to " The customer is always right" ? To which I got no response.

Of course her drawer was only off by that much, cuz she pocketed your $10.
Supplementing her income.

I Hate Dunkin' Donuts so much I get angry just thinking about that place! On Cape Cod, as with most places I am sure, they become so F'ing crowded in the mornings that the traffic on the road in front becomes impassible. Then it's 20 minutes of waiting to get a cup of lousy coffee with a side of attitude.

Screw that place, I gave up coffee completely. You'd be amazed how much stress that relieves.

Tips ???
 

I work PT at a DD for money to support my boat. The girls up front in this area of New Hampshire are forbidden to even take tips. I know down in Mass they put cups out on the counter marked tips. Maybe they get paid less. I think the folks that run the 7 DD's in this area start off the help at 6.50 an hour with raises at 6 months. Since I drive a little truck a couple hours I started at $7.50. Keeps Social Security from jumping on my arse about making too much money since I'm early SS.

Speaking of Social Security - they are going to be out of money quickly. I'm 63 but have 2 kids under 18. When I put in for SS, the kids automatically got $571.00 apiece each month until 18 or 24 if still going to school. I get $1161.00 a month so I guess they split about that amount. I never expected that but it's the rules of Sociald Security. Go Figure.

The Ole Sarge
:soon: - A Keeper

Yep , that ten was in her pocket before your car cleared the drive through!.

Answere is simple , they don't care about an individual customer anymore. They figure there's another one right behind you.

Doesn't get your ten back but know that someday that attitude will catch up to her on some deal she really cares about. It will cost her big and make up for the ten she took many times over.

Well there's the problem right there. The management. I go to a Wendy's in Acton. Workers are polite.. hell.. friendly even. 9 times out of 10 the order is ready as I drive up to the window and I've never had a problem with a screwed up order or change. I'd write dd corp headquarters and tell them about the treatment you got from the manager.

make your own coffee, problem solved

DD is not worth the money they charge for thier coffee.
I think its way over priced for the quat :uhuh: ly of it

$2.11 for a medium cup of ice and a shot of coffee. :devil:

Bingo. I don't know how they ever got the rep for good coffee in the first place. It might be "good" as compared to a Greek diner (even tho most diners still charge less than a buck for a 12 oz to go), but it's no better than a lot of mini-mart coffee.

You can get a 24 oz at 7-11 for less than a buck and a half. Plus, it's self serve and you can smell the pot before you pour to make sure it's fresh and hasn't been sitting for hours. And the guy at the counter doesn't expect a tip ;)

I pass a DD with a drivethru every morning and the line is all the way out into the street. I'm thinking "suckers".

Years ago , DD was pretty decent. the coffe was good , so they changed it. The muffins were good, so they changed them. I think they suck. I'll never go there again.

The new comer on the block is now Tim Horton's. Originally from Canada now owned my Wendy's I believe. A few years back Tim Hortons was found to be putting a drug into their coffee so to addict the drinkers. You'd drive by a Tim Hortens in the a.m before the doors opened and you would see lines of coffee "junkies" begging for the doors to open. :gu: :yak: :uhoh: They all $uck imo. Rather make my own and save some $$$.

You are all so lame! The girl probaly made an honest mistake, I'm sure she isn't in the coffee pouring field in hopes of making manager someday, and she most likely needs to cash out or pay the balance. Secondly, if you don't want to tip, don't, but if you tried parting with fiftey cents every now and then, you'd find the service you recieved would be much better and they'd probaly not screw up your change !!!! :fishslap:

Mac--sorry to do this, but when these things turn into a long-distance urination contest, I have to go back to edit the beginning even tho the first post normally wouldn't have offended.

:laugha:
:wave: hi MAC
DD s*cks :devil:

Went to DD this AM. Yeah I knew better> :doh: Asked for a small black coffee and and a chocolate on chocolate donut. What did I get? None of the above. Frig the tip jar!!

:hidin:

Actually no. What you sound like to me is a 28 or 29 year old who had everything given to him by his parents. You seem to be the type who looks down on most with disdain and thinks the majority are inferior. You need to look at the whole picture. Sure what happened could have been an honest mistake on her part but I do doubt it. And the comment about tipping... Dunkin Donuts used to have a sign up on the menu NO TIPPING ALLOWED. And back then you could sit down and the girl would serve you coffee and a donut or whatever you liked. They key word here is (served) for this they were justified a TIP. But DD wouldn't allow it. You tell me why she is justified in getting a tip for pouring a cup of coffee that she is getting paid for pouring.

Quote and the "back at ya" edited"