I sure would be bummed though, if it dripped oil after a month or some other problem. Send it back. & have to use my only back up reel (Okuma) thats got issues as well...


Thats what bothers me about VS, is all the small things. Its like owning a car. Where youve got to pay a big sticker price upfront & pay an annual cost ontop of it. And it may not always function when you need it. I would feel at the mercy of my reel.

& THE MAINTENANCE COST IS GOING UP OCT. 1 from 36 to $50...

If you pressure them they might cover shipping out, but repair and shipping back wouldn't cost anything since it would be under warranty.

You're going to encounter issues with any reel if you use it enough.

Do a search for Saltiga, especially tlapinski's posts. How's having all the bearings replaced sound? I refuse to believe Saltigas are sealed if that sort of work is needed.

I still feel Van Staals are the least prone to issues and require the least maintenance during the season of any reel you might use in the surf.

Saltiga sounds good in some situations, but VS still seems to come out on top, less frills. And i guess even if its another $50 a year. I will just have to buy two less lures a year.:D Worst situation I could sell it, They seem to still bring high dollar amounts, even the older ones. So I would be pretty much renting a reel for $50 a year...yeah.... :rolleyes: Its getting to be that time of night...

well I have the 300 and I did have a problem with it it was binding up so I called them and told them what was going on I sent it out over night on a Mon.got it back on Wed Am @ 915 Haven't had no problems since
I swear by them. when sending it back for repairs they don't call unless it its over 200.00 :btu:

I thought everything was under warranty?

for the first year it is

im confused on the VS warranty, seems like I read different things.

Is it
A. The warranty covers the reel as long as you return it every year for maintenance?
or
B. The warranty is only the first year, regardless of if you send it in yearly?

B. The warranty is only the first year, regardless of if you send it in yearly?
This Van Staal fishing reel is warranted for a period of one (1) year from date of the first retail purchase against defects in workmanship and/or materials. This warranty is offered only to the original owner of the reel. Van Staal reserves the right to make all decisions, at its sole discretion, regarding whether a claim qualifies as eligible warranty work. During the warranty period, Van Staal will repair or replace the product, at its option, at no charge to the original purchaser. A dated sales receipt must accompany all warranty claims. The product should be shipped directly to Van Staal at 6109 E. Apache, Tulsa, OK 74115, postage prepaid, insured with the original receipt or other proof of purchase and date of purchase.

This warranty does not cover Van Staal products damaged due to abuse, misuse, corrosion, normal wear and tear, or neglect, or products that have been altered or modified in design or construction. This warranty will be considered VOID if the product has been opened or tampered with or if the water tight seals have been broken.

Van Staal products not covered by this warranty may be sent to Van Staal or any authorized service center for annual service. The cost of annual servicing (as specified from time to time on the Van Staal web site) does not include the cost of certain replacement parts, where required. If additional parts and labor are required, Van Staal will notify the owner before commencing work. To maintain the performance of your reel, it is strongly recommended that you have it serviced annually by Van Staal or an authorized service representative. To have annual service performed by Van Staal, ship directly to Van Staal at 6109 E. Apache, Tulsa, OK 74115, postage prepaid and insured. To receive the location of the nearest authorized service center to you, please call Van Staal at 1-800-718-7335 or visit the online dealer listing by clicking here.

ALL INCIDENTAL AND/OR CONSEQUENTIAL DAMAGES ARE EXCLUDED FROM THIS WARRANTY INSERT. IMPLIED WARRANTIES ARE LIMITED TO THE LIFE OF THIS WARRANTY. SOME STATES DO NOT ALLOW LIMITATIONS ON HOW LONG AN IMPLIED WARRANTY LASTS OR THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATIONS OR EXCLUSIONS MAY NOT APPLY TO YOU.

The warranties described herein shall be the sole and exclusive warranties granted by Van Staal and shall be the sole and exclusive remedy available to the purchaser. Correction of defects, in the manner and time period described herein, shall constitute complete fulfillment of all liabilities and responsibilities of Van Staal to the purchaser with regard to this product, and shall constitute full satisfaction of all claims, whether based on contract, negligence, strict liability or otherwise. Van Staal shall not be liable or in any way responsible for any damages or defects caused by repairs or attempted repairs performed by anyone other than an authorized servicer. Nor shall Van Staal be liable, or in any way responsible, for any incidental or consequential property damage. Van Staal reserves the right to amend or change this warranty at any time.

THIS WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS, AND YOU MAY ALSO HAVE OTHER LEGAL RIGHTS WHICH MAY VARY FROM STATE TO STATE.

The provisions of this Warranty are in addition to, and not a modification of, or a subtraction from, the statutory warranties and other rights and remedies contained in any applicable legislation. To the extent that any provision of this Warranty is inconsistent with any applicable law, such provision shall be deemed voided or amended as necessary, to comply with such law.
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k.

thanks VS, so other than routine mainenance, why would you send it in every year?????????
I got a new one 5 months ago, works fine for me, I was under teh impression I had to send it in this year, or else....

And just what do they consider "normal wear and tear" items? ;)

E-MAIL: information@vanstaal.com

PHONE: (toll free) 1-800-718-7335
call them and ask .

you are welcome and u will love it for shure !! :kewl:

The warranty is only one year so you better off to
 

Maintain your own reel after the first year.
Your going to pay for parts that need replacing anyway.
Does VS have a price for replacement of parts if you choose to repair your own reel besides oil and seals?
I "doubt" it because they would rather have sole control and if they do then it is probably an outrageous price.

I thought that that if you have the reel serviced each year, the warranty gets extended another full year?