If he asked in a nice manner it would not be a problem! I'm done and you can too

I'm sure this will help you.....there was no bag..i asked, theres a reason sam's club checks everyone on the way out...because they know it pisses people off if you ask if they payed for it so they check eveyone and then thank you and everyones happy....you should be a union official lol

Thank You

Smearing RT name on 2 web site's is more like it. RT has 80,000 in inventory or so and and thievery wont be tolerated. He didn't touch your child he was just doing his job poorly at that.
If you owned a bait shop do you think you would tell your employee to watch out for thieves? Its not RT fault this happen its a poor judgement call made by an employee.

So an employee see's someone leaving with merchandise (NO BAG)after being there a while and questions whether it is paid for or not and thats out of line. The owner should now lose money?

I have no allegiance to RT and spend 90% of what I spend for plugs at M&D's and would defend Mikes shop in the same manner if someone chose to post their displeasure over being asked for a receipt after walking out the door with merchandise in hand.

There really was IMHO no good reason to start this thread except to make them pay (RT).

here's a question wouldn't redtop be some what accountable for there employee actions

a few years ago I went into a local shop near cabelas wearing a cabelas t-shirt. The manager goes off on me about the shirt, "why the hell are you here if you love cabela's so much??? Jeeeezus Chr" on and on... So here I am with my wallet open, at your store, and you flip out on me? You realize they sell guns, ammo, and you don't right? I closed my wallet and havent been back. They lost the next 25+ years of my money... that's the best way to voice your opinion... with your wallet.

oh yeah... time for some irony... the manager who was giving me crap about the cabelas shirt had his picture on a Cabelas billboard on I-84!!!
The whole thing took place in front of the owner who never said a word, likely in a feeble attempt to right an obvious wrong on his part of endorsing their new main competitor.
I stood up for myself and said " how can you give me crap for wearing a shirt... youre the manager of this store and youre on a billboard endorsing your competitor! He replied: " Hey, I got paid well for that billboard!"

I replied: "Well it's doing wonders for your bottom line, what it doing for HIS? (gesturing at the owner). I wish the owner would have said something... he looked like he wanted to, but the issue seemed to go deeper than just my interaction... He would still have my business today if he did... I actually really like the owner! It wasnt the owner's fault, but he ends up paying the price for the poor interpersonal skills of his employees. There's more to running a shop than knowing about tackle.

Money talks, and I work too hard for my money to be called an A-hole while spending it.

i can see your the kinda guy that gos back to the burgerjoint that just poisoned you because the owner didn't cook the food :) this is for ecduzitgood...:)

If he harmed the customer yes, but where's the harm to the customer?
The only harm I see being done is to RT

So you want to treat my poorly now? Call me out, trying to provoke me? Are you kidding me, I don't know these people anymore than you think you know me. From my perspective it is RT who is being done wrong.

Why are people so hostile? What is the big deal if you are asked to provide a receipt?

The employee didn't see him pay for it and then watched them walk out the door with merchandise in hand, not even a bag. Give me a break.

i was makeing light of this as the little smileing faces show...you've got all the right in the world to say your point of veiw here...but can't you say that the employee could have done a better job...just a little

If you go back and read my post...... I said the service was ok but the one guy was not. HOW IS THAT BASHING REDTOP?

No need to mention the shops name. It has now cost the owner money, the damage is done.:(
This is the smile you should have used;)
I apologize for getting snippy:chased:

I haven't heard what the employee did wrong?

I would not say this thread will cost the owner any money but at the very least perhaps it will help the owner in future business to maybe handle these situations a bit differently moving forward?

I hope you are right but the over 800 views and some of the negative replies makes me think some damage has been done.

Of course it has, and it's the same s hit when someone starts ranting about a problem with a plug online or someone makes an open ended comment about plug companies that casts a disparaging light on the whole industry. That stuff rubs me the wrong way same as this does to others.

I'm not siding with anyone here. I see what linesider and others are saying. The guy could have said sorry for the trouble. I've had PLENTY of stuff walk at shows....if I ever stopped someone I'd be very cautious and explain up front I didn't see them pay for something and just had to check. And I'd apologize.

This is not the first time this has been reported or talked about on the interblab...with this shop. As some here have said also...

My .02. I have been to the RT three times last week and yesterday. No problems. No issues. Selected what I wanted. Went to the register, paid for it and left. The guys seemed OK to me but everyone has a different experience.

I used to go in and see familiar faces like Jimmy,Bob and Nelson who would all offer more than enough help and information. Now I see new faces that are younger but every bit as helpful as the old guard was. I have to say this post is a low blow to RT in every manner. It seems you chose to take it to the lowest level,which is similar to the way you were treated by the employee. If it bothered me enough to badmouth them on the net then I simply would have settled it on the spot with the offender, rather than hide behind the computer and beyotch about hurt feelings. Teach the kid to stand up for himself by setting an example,let him know that the best way to settle differences is to look somebody in the eye,exchange some words,and get a resolution on the spot.No lingering bad mojo;handshakes and smiles all around. Treat small shops like this and we will all be shopping for gear at Walmart for fishing gear.

Well said Chris

You know, I've been thinking about this, and you may have a very valid point.

About a month ago, there was a thread started on SOL where someone complained about going into a Canal-area shop---he didn't name it as I recall--and feeling "neglected" because a bunch of guys were standing around BSing with the employees, instead of greeting him.

I've noticed that change in atmosphere in R/T, that I mentioned, which started about the same time. At least when Tom, the owner is in the shop. I'm thinking that a day or two after that thread hit the internet, the staff at R/T had a meeting, and Tom laid down new rules, about not looking like it's a old-boy network in there, especially as the summer trade is starting.

So maybe today, Tom will sit down with his people and discuss being a little more discrete with suspected shoplifters, and tell them to have the courtesy to say "sorry for the inconvenience" if everything checks out OK.

I highly doubt that people who would normally stop in as they arrive on-Cape are going to stay away because of this.

you got to love it when your told you shouldn't shop at a place thats cheaper because it's bad...and you shouldn't say bad things about another because your lucky you got what you got..we should just take it.....thank you sir may I have another lol

I'm with the OP, an experience like that is enough to never go back. Why subject yourself to that bull crap and spend your hard earned money at a place that handles a situation like that. I've been stopped and had my receipt checked before, it's a non-issue when it is done courteously. If the OP wants to voice his opinion online then he has every right to, he and his kid were disrespected why should he be the one walking on eggshells for the sake of Red Tops future business? It would be different if he didn't have a valid reason.

It seems, alot of places seem to be keeping a closer watch on people... I haven't seen any numbers to support it, but i bet alot of buisness are getting hit, tough times make people do funny things... I always tell the clerk to put the reciept in the bag... bottom line is, as embarrasing as it may be at the moment, the "overzealous" clerk/watchdog is just watching out for everyones interest... high theft= high prices.... theft loss will be passed on to the ( paying) customer...

Good, maybe RT will have a quick lessons learned and move forward a bit on this. Even good people can make mistakes.

Customer service is hard and has to be really hard at a tackle shop. Not a lot of margins to retire in the Bahamas with. You have to do it because you want to / love to.

Absolutely agree with you, and there is a correct way to check bags and ensure people have paid. If you are a shop owner you train your staff how to handle these situations so people come back and spend more money. If you piss your customers off by making them feel like thieves then your business is going to lose money.

Having worked in retail before we were trained in dealing with shop lifters or suspected shop lifters. Everyone always got a receipt.

As someone who gets profiled pretty much everywhere I go I know the feeling. People following me around double and triple checking to see if I'm ok, it gets old real fast, but I understand their looking out for their business.

I stop in a lot of tackle shops in my travels, some good experiences, some bad. I only go back to the ones that had treated me well.

It's too bad it was handled the way it was, seems like if he had just asked the other employee if you checked out none of this would have happened.

The other thing I hate is walking into a tackle shop were the guys who work there or are hanging out are bad mouthing another customer that just left. But that's another story.

Too bad it went down the way it did, the damage is done, and no more sales from you an your family.
Posted from my iPhone/Mobile device

WOW... Like I said I didnt bad mouth RT but I did say I was unhappy with the was the gut treated my son! So you are saying it is ok to rush up to some 16 year old and say.... Hey did you pay for that? my son said yes I did... the guy then says do you have a receipt? my son again says yes I do.... then the guy asked can I see it? so then my son shows the guy the receipt! then the guy says ok and turns and walks away! Still with an attitude!!!!


So I should be happy with that? I think not! I have said and will say it again read the first post! I never bashed RT. Just not happy with the guy with the attitude!

WOW... Like I said I didnt bad mouth RT but I did say I was unhappy with the was the gut treated my son! So you are saying it is ok to rush up to some 16 year old and say.... Hey did you pay for that? my son said yes I did... the guy then says do you have a receipt? my son again says yes I do.... then the guy asked can I see it? so then my son shows the guy the receipt! then the guy says ok and turns and walks away! Still with an attitude!!!!


So I should be happy with that? I think not! I have said and will say it again read the first post! I never bashed RT. Just not happy with the guy with the attitude!

And knowing you Chuck, It must have been a hell of an attitude to piss YOU off. You have every right to voice your displeasure.

This is also a public forum, which RT has an opportunity to respond and publicly rectify the situation.

No offense, but unless the owner of said shop is a member of this site, this amounts to nothing more than a b*tching session.
Call, write or email the owner to express your displeasure with the events in question, and let him know what options YOU choose to employ regarding your future purchases.
If the owner is unaware of customer dissatisfaction, nothing will change. WHo knows, he may want to make things right for you and your son for the negative experience you received?

Hopefully they will rectify this issue, if not for you, for all others that may have been affected as well.

A clerk asked to see a receipt and you get pissed? That's his job.

If you have nothing to hide, you should have no problem responding to a perfectly reasonable request. Does the O.P. think he has an honest face or something? This is the kind of guy who'd be standing at the door with a taser if he owned the store.

What we have here is a classic example of bad parenting. Instead of teaching his son a lesson about dealing with business people - who have very real problems with dishonest customers - he teaches him to be entitled and resentful. Nice going, dad.

Uh oh...

wouldn't it be a perfectly reasonable request to be treated good if your spending your money in there store...entitled thats rather strong...all the kid did was buy a fishing lure now's he's resentful ,he got a bad dad,entitled....god I'm keeping my family out of red top theres some bad mojo going on there....god only knows what would happen if he bought a reel....lol

Did you even read the thread? He wasn't objecting to being asked for his receipt. It was the tone and attitude of the request.

It's the business person that needs to learn a lesson here - if you treat all your customers like they're dishonest, you soon won't have any receipts to check.

if its his job to drive away good people from red top.... red top's in trouble

I just called my tailor...he's building be a pair of red top slacks...there's a zipper in the seat...I'm going to take my son there so I can teach him how to take it like a man....lol..thank you sir may I have another

:rotf2: thank you

Attitude does change everything.... funny how the same thing can be said ( or asked) in differant tones and get two differant responses...somttimes you hav e ot be there to fully understand....maybe you should take it to the owner.. he might want to know how you were treated....

Kinnd of what I said 42 posts ago.

OK - now an expired horse is being beaten... :smash:


Knowing the father & son involved, if more fathers and sons worked as well together as those to do, world would be a better place. Really.

Now you COULD say that what we have here is a classic case of poor communication between a representative of the tackle shop and a teenager and his father, customers of a tackle shop. That's what this sounds like. Poor communication, perhaps even a bad day by the guy at RT.

Instead you are stating that this is bad parenting?

I've had good service at RT over the years and poor service but usually OK to good. I haven't been in there since new ownership - didn't even know (or remembered) there was new ownership. Hopefully for RT this is an isolated incident.

You sir,are a moron.