In the early 70s I worked at Killington. Of course there were obnoxious customers there as everywhere. Of course you could'nt call them names. We called them turkeys but never to their faces. But sometimes, when they were walking away, you would hear this gobbling sound from the employee.:bshake:

When I first started working in P-town sone 40 odd years ago I worked a parking lot in the center. The Bosses nephew would come out to keep an eye on me from time to time. This guy took zero crap from anyone, ZERO. It was a dollar to park all freakin day then (!!) and once in a while people would hand you 50 cents and say to put in in my pocket the boss would never know. A guy tried that with the Nephew and in turn got the mortal %$%$%$%$ slapped out of him. The nephew ask how dare you call me a theif and try to bribe me for half a effin buck! The look on the guys face was priceless. I said Geeze you just can't do that. and he said where were you?, I just did. Some time the chicks would be greasing the lovelys with Sea and Ski in an atempt to distract me from the money. Those were my favorite days.....

Made the Ch 5 mid day news today

Who Did...Larry?

I would think you could legally refuse to wait on someone who was dropping F Bombs in your direction . Personally I find that very abusive . We all have bad days but wifeys testimony makes it sound like a regular thing .. I'd like to be with you if this guy showed up local one night .. I'll tear up the little pieces .. Larry ,,, you gotta do something about that Irish whisper ..

Larry sorry to hear the news. No one person makes enough money to ever take that %$%$%$%$ from a customer. I am always in the customers house dealing with them, and as soon as it get to the point where I am gonna punch u in the face, I walk away telling them someone will be back. I get in my truck and leave. I call a foreman and tell em to go talk to the customer and then send someone else to do the job. I have the right to be treated with RESPECT. People should learn to not bite the hand that feeds them. It's too bad in this world that managers no longer stick up for employees..

It's really amazing that most (if not all) companies in the service industry will bend over backwards to accommodate the customer, and they wonder why they have a hard time retaining employees?
It's equally amazing that these same companies will WASTE time and money to RE-TRAIN their employees to deal with customers (in otherwords, kiss a$$ with a sheet-eating grin) because their business is doing poorly.
Gee, if customers knew that no BS would be tolerated the moment they walk in the door, if they knew that you will be treated in the same manner that you treat our employees, if they knew that the customer ISN'T ALWAYS RIGHT, then maybe you could turn more profits than personnel?
Do these companies realize that if you piss on or neglect an employees' basic civilized rights at work, that eventually you will have made more enemies than customers? W@ord of mouth can really do a number for a business, whether good or bad!

A manager should take over a customer like this. Let them earn thier money.

FT....They lost a world class employee in me! I was the best in the store with customers, knew many by name as repeats, made them feel comfortable and I had them asking for me by name when they came in! Alot of nice folks would come in sprinkled with a few tools! The Specialist was a customer of mine.....took care of him like I took care of anyone else!:uhuh: Even he lived to tell about it....right Bill!?:rotf2:

Larry always went out of his way with his customers every time I was there I saw this. I am not going to be shopping there anymore.

I'm not an attorney either but I manage a team of 20+.

Larry called him an %$%$%$%$%$%$%$ and he heard it.
Thats abusing the customer.
You will find most businesses have that as a zero tolerance item that is grounds for immediate termination.

People need to let go of abusive customers, yep, they're %$%$%$%$%$%$%$s, and you most likely will never see them or talk to them again in your life. So why let some retard jeopardize your income? Esp. in this economy?

Because I refuse to be treated like crap for the paltry sum they paid me per hour! I would rather have my pride and self respect than that friggin' job! I made my bed and there are no regrets here!:uhuh:

I agree whole heartedly there, Larry. Your vacay reading assignment is "The Fountainhead" by Ayn Rand

Wow , this thread is still going

you got it Larry, your pride is worth a lot more than Lowes pay.
face it, you just couldn't help yourself
you knew it would happen sooner or later

You are right Bruce....if not now...soon!:uhuh: