Dunkin Donuts
 

This morning I make my stop for coffee before work. I order a medium iced coffee and a plain donut. The girl says $3.05. I am looking at the register and it says $3.29. I hand her a twenty and watch how she hands me back the change. Bills in one hand and change in the other hand. She hands me the bills and apparently expects me to just give her the rest of the change. I take the bills and the change and she gives me this annoyed look and turns right around to help the next customer. I look at the bills and she gave me a 1 and a 5 and 95 cents in coins. I tell her that I gave her a 20. She then looks at the other woman working with her and adamantly states he gave me a 10. I then told her I gave her a 20 because all I had was 20s. Well she wouldn't hear it so I get pissed. Of course there were no managers as this dunks is in a mobil station. I leave fuming heading for work. The thing that really bothers me is that it is the principal of the whole thing. I told her I would be back tomorrow to get my 10 bux after she counts her drawer and finds out she is over. ( I will probably be told that she counted out correctly and it was my error) So instead of going back to that store I am going to the other store where the manager works during the early morning hours and tell her what transpired. The 10 bux isn't going to break me but that little snotty nosed chit really got me pissed. And while I am ranting why is it that they expect a tip? It isn't like I was sitting down and was served. They chose the job as coffee pourer it wasn't forced on them.

Mac, they don't deserve a tip. It's not like they're getting below minimum wage like a waitress or something. But everybody feels like they should be tipped these days. Every sub shop in my area has a tip jar on the counter.

Mac, I had a friend that has been thru this before and he asked the manager to view the tape of the camera of the day and time. I would suggest doing this ASAP.

scumbags are everywhere :rocketem:

I thought about that too. I really don't give a rats patootie about the 10 bux. It is just that girl was so self righteous, she needs to be brought back to reality. If she wants to make tips go down the street and get a job at the restaurant or across the street from it at Alex's.

Mac I agree...One DD I go to always expects a tip and their attitude sucks...I now go to a different one in the same town, owned by the same guy and they are completely different... :huh: Sometimes I tip sometimes I dont...So dont &&%$^ expect it... :splat:

i'll tip 'em when i walk thru the door and they just gimmie "the look" and poor my coffee without asking how i want it. usually a shiney nickle or a dime.

can I have a tip U slave driver

here is a tip:
"don't eat yellow snow"

Don't piss into the wind

Don't drink the water while in Mexico....

She deliberately short-changed you. I could tell by the part where she looked to her co-worker. Ask for the instant replay, she'll get hers. I loathe people who expect tips for 3rd rate service. Next time when you pay, state loudly" HERE'S A TWENTY" :laughs:

Probably did. Wonder how many times she has done that to other people to supplement her income. :doh:

Happens all the time. I got whacked like that in Olneyville. Most of the time they are smart enough to just give you the money so you dont call their manager and ge tthem fired. There is some serious bux in that gig if you thinks about it. You could make a weeks pay extra every day cash money :nailem: :nailem: :nailem: :behead: :behead:

Report the %$%$%$%$%$%$%$s....

go to the video tape and then donate the $ to a charity.

When I tend bar I make it a point to always repeat the bill back to the person; I.e. I'll say 9.00 and then when they hand a 20 over say 'out of 20' that way there is no confusion;
I try and stay out of DD as a rule once my medium ice coffee jumped to 2.11; now I only go when noone else is open

I agree rockhound, repeat what is given to you. You really need to blame the managers for ill-training their workers. When I first started out in retail as a youngster, my manager taught me how to take money, lay the bills across the drawer before giving back the change and how to actually count back the change without having to look at what the register says the change is. Dumb kids some of them are, but dumber managers.

RI "Mr. Starbucks" ROCKHOUND :devil:

-spence

Mac if you write that up on a piece of paper and send it to the main headquarters they WILL send you lots of free coupons...and you might even see a check for $10 too but that might be pushing it.

I once went through the Dunkin donuts drive through and bought about $5.50 in stuff. I hand her the $10 and she hands me back about $6.50 in change. I immediately know its wrong so without even bringing my hand back into the car i just show her the change and say that's not right. She looks at the six something change 9which is already $2 too much) and she then reaches into the register and starts giving me MORE money. I now know she can't count or make change si i say , no , you gave me too much. She says , oh that's OK , just keep it. I drive away!!?? I don't think kids all have to be rocket scientists but if you can't even make change correctly , you're in for a long difficult life!! :)

Exactly my point! How are these kids ever going to manage their finance's if they don't even know basic addition and subtraction? And some people are against mcas testing. I guess some parents don't really want to know how dumb their kids are. :doh:

Yo Mac, next time buy 5 bucks in stuff and pay her in pennies...ooops all the pennies slipped out of my hand and over the counter.

serial numbers
 

they are on every 20 dollar bill.....you can write them down on coffee money

just so you have proof that bill (note) was just recently in your posession. after depositing 60 bucks in a bank of America in cash in a deposit envelope @ in their ATM i learned that trick............
because they ripped me off for the money and i'll never use them again.

10 bucks says that 10 bucks was gone from the till before she cashed out.....

Well I talked to her manager yesterday and told her of what transpired. She (the manager) was very apologetic. I mentioned that she could watch the video tape and see that I gave the girl a 20. She wrote down the time and took my # and promised to look into it. If I don't hear anything from it I will go Saltys' route with a letter to corporate headquarters.

Like I said before I don't care about the 10 bux it is the principal of the whole thing. The girl is stealing and it isn't right.

Mac send the letter too...

My dad does the taxes for someone there....high up. They look at this stuff. They WANT to hear about these kind of things so they know if the franchisee is properly representing them etc.

Tony, tell the DD story you told me and Clammer..I'm still laughing. :jump1:

I hear ha mac. A gas station tried that chit with me once back in like 85 when gas was a lot cheaper. I fill $10, hand him a $20,and he walks away.I say, Hey chief, wheres my change?. "you only gave me $10".I completely flew off the handle,the cops came & I got my $10 change. the cop took my plate and name and home# etc,he believed me not the idiot pumping the gas. Its considered theft,esp if u got proof. I would also never back down from that same scenario. Definitely send a letter if the manger if she doesnt resolve it,(but Im sure she will).
a little off topic, u know when u go to the drive thru and you get cheated out of something u paid for, call the manager immed when u get home,give him the exact time on the receipt etc, 99 out of 100 he will offer u a free meal next time u are there. I did this like 5 times already at wendys.They know when you are serious.

For everybody here: If you work as hard as I do for buck, you can't just some self entitled punk take it away from you. Make a stink, a huge, just ran over a skunk stink. They're not running an errand for Mummie here, they're doing business. The numbers have to be right.

MAC, just hand them a pile of change next time at the drive thru, less the amount you owe and drive away...They'll never figure it out.. :poke:

This is why I hate going into stores period. Outfished is right, it's partly training. Think about the last time you bought something and your change was counted back to you properly and not dropped haphazardly in your hand, and on top of that YOU get attitude from the person on the other side of the counter. It is beyond me why a manager would let a kid or anyone get away with talking down to a customer. In most cases, the customer IS right. I don't even want to get started on the abuse of my food in supermarkets. "Look dude, I'm sorry yoiu ain't making enough to cover the cost of another dozen earrings and a new paintjob on the hair, but don't take it out on my food. I plan to eat it when I get home. You wanna slam dunk something go find a basketball court."
Even where tipping is appropriate, I have no problem rating the service I got and tipping accordingly. It's not rocket science. Deliver the product with a pleasant demeanor, on time, as requested, and stop back once in a while, smile, and see how I'm doing. If you expect 20% from me because you think just wearing an apron makes you a waitress, you're probably already down to 10%.

thanks Jimbo
 

to quote JIMBO:
"Look dude, I'm sorry you ain't making enough to cover the cost of another dozen earrings and a new paintjob on the hair, but don't take it out on my food. I plan to eat it when I get home. You wanna slam dunk something go find a basketball court."

too funny!! thanks brother, for the belly laugh.... hahahahahahaha

I'm not alone!!!
 

I deal with this every damn morning!!!! First of all it's sad to even think that these Dunkin workers are the future of America. They always screw up my large regular ice and a donut, how hard is that?!!! It used to cost $2.98 and they would hand me the 2 cents expecting a larger tip!!! Needless to say I wouldn't even give the 2 cents. Then one day they raised the damn price to $ 3.25, now I know this was just to to help induce larger tips right. Well not here buddy, I purposely take my change because they expect it!!! I shouldn't get too upset though because I need someone to get my coffee!!!!!:)

Are most of the complaints about american DD workers or the NON english speaking (Brazilian) ones, like we have out my way?

They have another trick up there sleeves too. I called them on it twice. I order two number 2's and know how much it will cost, let's say $7.25. She looks at me and asks for $8.75. I hand her a 10 and step aside and double check my math. After I'm sure I got ripped off, I tell her that she charged me too much. She opens the drawer and hands me $2, no questions asked, almost like she wanted me to go away ASAP. She knew exactly what she was doing. I wonder how many people she does that to everyday.

This one's fa Dave & Mike

I few years back I was in a rush to go fishin. It happen to be a full moon I just wanted to grab my coffee and go ASAP. I get to where you order, it takes her a while and she says "I'll be right with you". I'm waiting and waiting and waiting, man it seemed like forever, mean while this freakin B*&^%tch is yappin away with her freind who's in the car a head of me at the pick up window. Finally I just couldn't take it any longer. It had to have been at least 10-15 mintues.. seemed like forever. At this point my blood pressure is rising and I get a bit nervouse too, so I drove up real close to the car in front of me while shes still yappin away. Now I very F*&^in pissed. I started counting all the pennies, nickles, dimes and a couple qaurters if I remember correctly. I had as much change as possible. Finally after about 15 or 20 minutes the car drove off and I pulled up to the window. I swear to you.. I don't even know how I got the words out of my mouth but I did..... cause my head felt like it was gonna blow. I tell her "med regular"! when she put the coffee down, I wipped as hard as I could a handfull of change at the stainless steel counter and that chit flew every where I grabed the coffee and yelled as loud as I could....."YOU F@%&in B*&^tch, who the F do you think you are?" I'm pretty sure those where my exact words. I was so pissed I remember was gonna go inside a reem her a new a$$ because I worked for the owner at the time(after all that I problably would have lost my job for being a nutt case). I chilled out alot since then and avoid those kinda situations and I use a little more tack.

Thanks Tony!! :thanks:

This girl is a white english speaking maybe 19 year old.

Thanks Goose. I may use the penny one :)

No Tip Policy
 

Mac:

The DD located in the Mobil station at Cobbs Corner has a no tip policy. The sign is on the register.

This is the only one I have seen like that. Too bad more places don't adopt this policy.