What's wrong with my email?
 

Every now and then I get an email that looks like this instead of normal with pictures or titles and link. I'm almost positive it has something to do with a setting I must have changed during my virus war about a month ago. Any ideas why these emails are not appearing normally in Microsoft Office Outlook?

To view this email as a web page, go here.
<http://click.careerbuilder-email.com...75&ls=fdfa1572
7360037c76107777&m=fefb1778746000&l=fecf1778756604 7e&s=fe5f107377600c747
516&jb=ffcf14&t=>


CareerBuilder.com
<http://click.careerbuilder-email.com...76&ls=fdfa1572
7360037c76107777&m=fefb1778746000&l=fecf1778756604 7e&s=fe5f107377600c747
516&jb=ffcf14&t=>
<http://image.exct.net/1c334cd5-6.jpg> My CareerBuilder
<http://click.careerbuilder-email.com...73&ls=fdfa1572
7360037c76107777&m=fefb1778746000&l=fecf1778756604 7e&s=fe5f107377600c747
516&jb=ffcf14&t=> <http://image.exct.net/1c334cd5-6.jpg>
Find Jobs
<http://click.careerbuilder-email.com...7d&ls=fdfa1572
7360037c76107777&m=fefb1778746000&l=fecf1778756604 7e&s=fe5f107377600c747
516&jb=ffcf14&t=> <http://image.exct.net/1c334cd5-6.jpg>
Job Recommendations
<http://click.careerbuilder-email.com...75&ls=fdfa1572
7360037c76107777&m=fefb1778746000&l=fecf1778756604 7e&s=fe5f107377600c747
516&jb=ffcf14&t=> <http://image.exct.net/1c334cd5-6.jpg>
Post Resumes
<http://click.careerbuilder-email.com...74&ls=fdfa1572
7360037c76107777&m=fefb1778746000&l=fecf1778756604 7e&s=fe5f107377600c747
516&jb=ffcf14&t=> <http://image.exct.net/1c334cd5-6.jpg>
Let Us Help You Find A Better Job!
Search Jobs in Providence Posted Within the

<http://click.careerbuilder-email.com...77&ls=fdfa1572
7360037c76107777&m=fefb1778746000&l=fecf1778756604 7e&s=fe5f107377600c747
516&jb=ffcf14&t=> Last 24 hours
<http://click.careerbuilder-email.com...76&ls=fdfa1572
7360037c76107777&m=fefb1778746000&l=fecf1778756604 7e&s=fe5f107377600c747
516&jb=ffcf14&t=>
<http://click.careerbuilder-email.com...71&ls=fdfa1572
7360037c76107777&m=fefb1778746000&l=fecf1778756604 7e&s=fe5f107377600c747
516&jb=ffcf14&t=> Last 3 days
<http://click.careerbuilder-email.com...73&ls=fdfa1572
7360037c76107777&m=fefb1778746000&l=fecf1778756604 7e&s=fe5f107377600c747

you're probably setup not to accept html e-mails.

probably Rich text or Text only.

go to Tools - Options and on the Preference tab Click E-Mail options. look and see if Read all Standard mail in Plain text is checked.

Nope , not checked. Should it be?

Unchecked is what you want...

is this personal e-mail or corporate e-mail? If corpoarate it could be the e-mail server that is doing the conversion

now you need a GMAIL account...

great features

it's on the front page of google

it's improperly formatted SPAM

Its my personal email. It happens from a few different sources but not all the time. It just started after I scrubbed all kind of files from the system trying to clean a virus about a month or so ago. I might get 4 normal emails from a given source then one looks like this. Happens with my united mileage plus email , sometimes sears , sometimes HSN , etc.

right
 

but you can have Gmail import that personal email as well

so that they all come to the same box

No other ideas as to what is wrong here? I know its my machine , not the source because I got tons of email from these same sites before but only recently had the issue.

Next thing I'm going to look at is the realtime settings on my AV programs and firewall. Maybe I have something clicked there that prevents the HTML format sometimes?

when you open the message what format does it say its in? Text, Rich Text, or HTML?

Just open the message and select "Format" at the top

Plain text is checked.

then it won't show images...........only text

But I didn't tell it to be plain text. That's just what it says. Above I double checked and ...."Read all Standard mail in Plain text ." is not checked. ????

Somewhere along the way its being converted to plain text. Maybe you're ISP :huh:

I checked the virus programs , doesn't seem to be them. I don't know but its very annoying and so intermittent I'm scratching my head!

Check w/ your E-Mail provider and see if its something they are doing. might be as simple as a phone call and you'll be all set

saltheart
 

what about the advanced properties window inside your internet options icon in the "Control Panel"

i noticed that there's a check box in there that has to be checked also to view pictures

take a look in there....

http://i25.photobucket.com/albums/c6...ob1/window.png


:point: compare to these settings

->
 

the only other option is to re-set things back to the default settings until you find it...

I already tried setting everything to default and no help.

I just read a thing about this happening do to a feature of the AVG8.5 software. I turned off what they said was causing it. It won't correct the bad ones I already got but supposedly the new emails should be normal. It will take a few days to find out because not all of them were affected. It said it was probably corrupting the HTML format when it scanned the emails and added the message
No virus found
AVG8.5 and whatever.

I hope that's it!

So far so good since I turned off some of the AVG8.5 incoming mail scanning features. I got an HSN spam mail that was fine and all of them have been corrupted since the virus battle when I installed the AVG as part of my fix.

very weird how easy it is to screw up your computer in one area (in this case email) by doing something like adding a virus scan.

Oh well , lets assume its fixed. If I do get something bad again I'll post oit but anyone using AVG 8,5 should know that the email feature can mess up anything coming into your inbox as HTML.