I feel for ya Mike, hang in there and do the best you can. Sorry I have no advice for you. Are you sure you want this in the political forum?
Keep calling social services until you get the answers you are looking for. I bet they are swamped with cases but that is no excuse for not getting back to you. I have no clue how that process works. It's a good thing what you are doing for him. Maybe consult a lawyer if you know one.
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