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To be completely honest, my ZB is now my backup reel. I bought mine in '12 and fished it for 4 years hard without sending it in. A friend sent his in on an annual service and snuck mine in for the same. Both returned back with full services, and my roller was replaced, which was my issue.
I'm fishing a VSx now. In my first 6 months of owning that reel I needed almost everything replaced. Which I paid for, and probably shouldn't have in a 6 month period of time.
Both companies don't give a sh it.
Your best bet is to persue a fix from ZB or sell it, then buy a VSx for cheap from somewhere else and also get poor service on it, then learn to do it yourself.
Some guys have waited months to get a reel back from both companies, regardless of where it is sent.
Posted from my iPhone/Mobile device
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