The Mass Lemon Law allows the dealer/manufacturer 3 times at correcting the same problem on a new vehicle within one calendar year of purchase.
http://www.ago.state.ma.us/auto.asp
Quote:
New Car Lemons
New car buyers are protected under the Massachusetts Lemon Law against serious defects in their new vehicle for one year or 15,000 miles, whichever comes first.
During this period, the dealer or manufacturer must fix at no charge any defect which substantially impairs the vehicle's use, market value or safety.
You must allow a reasonable number of repair attempts: three times for the same substantial defect or 15 business days out of service for any combination of serious defects.
If all the required attempts fail, and you give the manufacturer a formal 7 business day "last chance" to fix the car, but that fails too, you are entitled to a refund or replacement.
|
You need to document what has happened. For example, many dealers will not give you a repair slip to signafy a second or third attempt at repair so you NEED to make sure you get a repair slip stating the condition AND the "repair" at every visit.
Usually, before arbitration, the manufacturer will attempt to repair at their training facilities or at another dealer.
You should look into the Attorney General's Office, Mass BBB, and if you have AAA membership, they offer some assistance as many dealers/manufacturers allow AAA to assist in problem resolution...
Hope this helps...