Bloo, it's perfectly OK to vent here. Consider this like a mini-therapy session.
I had a similar problem when I ordered a Camcorder last year from a different company. I ordered the unit at a great price 2 weeks before my son was born hoping that I would have it operable before the big day (no, I wasn't going to videotape THAT!). Unfortunately, after many times being told that the unit was already shipped - but unable to get a valid tracking number - I spent many hours on the phone with them until I was finally able to get the story correct. It basically boiled down to an error in the shipping address -v- address on cc card that they would call my wife's work (she was already on maternity leave) even though they had all of my contact information. Was a major case of one hand not knowing what the other hand was doing or just simply lying about it. Weeks had gone by before they paid enough attention to my needs as a consumer and track down the problem.
While I finally got the camcorder a week after he was born, I was very unhappy with their service and told those that were looking for the same type of cam NOT to go through this company (can't remember the name at this time)....
You did get your dinero back, right?
Some companies can't charge your CC fast enough after an order. Some better companies will wait until your purchase is ready to ship and they will tell you promptly and courteously if there is a problem.
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