What do you think Buzzards Bay is named after?
Don't be so hard on EPO's, they don't suck. So the woman answering the phone didn't "get it" , no need to catagorize all EPO's as s#^^^^^&g. You think it's an easy job and they should jump when someone says jump? , you try it
pop a cap into the thing and put it out of it's misery already.