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Toughy....if she said keep it, then I guess that's what you do. I had a similar incident with Northern Tool. I ordered something. When I received it, it was not what I expected. Upon calling them, the customer service rep said to keep the items and she would refund my purchase. When I asked why I should keep it, she said it would not be "Cost Efficient" for them to pay for the shipping back and someone to restock the item. Maybe that's the case here?
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