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Like I said before if is most likley a noise issue somewhere in the house. A bad connector, low signal or noise on the node. The problem with calling the cable company is that they will tell you the download speed is not guarateed. If you tell them the signal to noise ratio is below 30db then that is indicitive of a higher noise problem which will force them to fix the issue.
Lets hope you get a good tech out there that will not just blow you off...
GLuck!
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