NIB, call the company. they should replace the pliers for the "service fee" of $15. like i said earlier, i was given a brand new pair last year when i sent mine in. i had made roughly the same mistake too.
the 850's do have a better cutter than the 950's. one of my fishing partners has had a pir for the past 3 or 4 seasons, and they still cut braid like butter.
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