I for one do not have the luxury of reading my personal e-mails all day long or spending significant time following the threads until I get home and if I have a meeting to go to sometimes e-mails are not seen to the end of the NEXT day. As for that particular incident, some PMs have been made and calls will go out tonight. It will be handled.
Scott - not to stir up a debate or start a match here but
sometimes maybe even
usually these days you call me first - it used to not be like that at all
(notice smileys
)