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Team Rock On · 04-11-2005, 06:17 PM

http://www.massbar.org/lawhelp/legal...27&full_id=226
"Sometimes the reason you want to return an item is because it is defective. In that case, the store's policy doesn't matter. Generally you are entitled to your choice of one of the three R's: Repair, Replacement or Refund. "

Another type of transaction that consumers often want to cancel is the sale of merchandise from a retail store. A store is allowed to set up any type of return policy it wants--all sales final, cash refunds in 30 days, merchandise credit only, etc. The key is that they must disclose it to you before you make the purchase. Typically this is done by means of a prominent sign. It is not enough to simply have the return policy on a store's receipt here in Massachusetts as you do not receive the receipt until after the sale; the laws says you must be informed of the return policy prior to the sale.

Sometimes the reason you want to return an item is because it is defective. In that case, the store's policy doesn't matter. Generally you are entitled to your choice of one of the three R's: Repair, Replacement or Refund. This law is called the implied warranty of merchantability.

There are a number of state agencies that work to educate consumers about their consumer rights and to assist consumers in resolving their consumer complaints. The Executive Office of Consumer Affairs will provide you with information on your consumer rights and a referral to the appropriate consumer agency in your area for assistance with a complaint. This Office also publishes a series of pamphlets on consumer rights - ask them if they have one covering the area of law you are interested in. You can reach the Consumer Affair's Office at (617) 727-7780.

04-11-2005, 06:17 PM	#5
Team Rock On Registered User Join Date: Mar 2002 Posts: 305	Chap 93 http://www.massbar.org/lawhelp/legal...27&full_id=226 "Sometimes the reason you want to return an item is because it is defective. In that case, the store's policy doesn't matter. Generally you are entitled to your choice of one of the three R's: Repair, Replacement or Refund. " Another type of transaction that consumers often want to cancel is the sale of merchandise from a retail store. A store is allowed to set up any type of return policy it wants--all sales final, cash refunds in 30 days, merchandise credit only, etc. The key is that they must disclose it to you before you make the purchase. Typically this is done by means of a prominent sign. It is not enough to simply have the return policy on a store's receipt here in Massachusetts as you do not receive the receipt until after the sale; the laws says you must be informed of the return policy prior to the sale. Sometimes the reason you want to return an item is because it is defective. In that case, the store's policy doesn't matter. Generally you are entitled to your choice of one of the three R's: Repair, Replacement or Refund. This law is called the implied warranty of merchantability. There are a number of state agencies that work to educate consumers about their consumer rights and to assist consumers in resolving their consumer complaints. The Executive Office of Consumer Affairs will provide you with information on your consumer rights and a referral to the appropriate consumer agency in your area for assistance with a complaint. This Office also publishes a series of pamphlets on consumer rights - ask them if they have one covering the area of law you are interested in. You can reach the Consumer Affair's Office at (617) 727-7780.