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Originally Posted by Pete_G
I wonder if LL Bean will change their warranty policy on waders eventually.
No manufacturer I know of has EVER made money doing a no questions asked policy on waders. Most have lost money, Orvis, for example. Then again, with LL being the last one maybe they're pulling it off and can take the hit of all those returned waders due to higher sales.
What really killed the "no questions asked" polices was all the waders going back that didn't leak. I know for sure that's what made Orvis stop offering it. Well over 3/4 of the waders they were getting back didn't actually leak.
I think Simms is ahead of the curve offering a reasonable repair fee for user inflicted damage.
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I don't think they will change their warranty. Bean's warranty is something they pride themselves on and have for all their years. The warranty is great as it applies to every item Bean makes. L.L. Bean wants complete customer satisfaction.