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It seems like nowadays there are more local, independent tech support people who have a very broad knowledge of most computer systems and can troubleshoot much better than some person reading from a sheet. They're especially prevalent in college towns where they can score $50 a pop or more for setting up a freshman's computer in their room (they color code the plugs now, even! come ooon!) Some of them are real nice, will come to your house, and will charge you a fair price. I'd go with them over an 800# any day.
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