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Originally Posted by Pete_G
Down time. It drives me nuts. And shipping stuff back and forth isn't cheap these days either. Generally, I'll pay any price to have products that leave me alone. Sometimes, after shipping a product back and forth, or burning the gas to get to the place you bought it, you might as well had gone with the next level of product that maybe would have given a longer service life for the same $$ spent.
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That's the beauty of bean, they'll next day or second day a replacement to you before they even see the damaged item and also pay for the return shipping of the damaged item.