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Originally Posted by JDK
I truly hope your experience with Daiwa's Customer Service is better than mine. It took them 6 weeks to repair, not replace, a reel that came broken in the box. I spent considerable time emailing and phoning with 0 satisfaction. Granted this was not a $300-$400 reel but I missed most of June and all of July using it.
To top it off, when the reel was returned, it had been put back together incorrectly and I had to fix it. Dawia will not be getting any more of my money.
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This is my biggest concern. I really want to get one for those nasty condition nights but I am waiting to see how Toby's reel is delt with (service wise, I can't live with a 6 week turn around.) I now how 5 stellas and had my first issue with one of them right before the derby. While IMO they are not as heavy duty as the saltiga's they approach that price point and are in the same league. Shimano's service is fast with the platimum service plan that comes with stellas, I got mine repaired within 24 hours and overnighed back to me...charge: $0.00 (I did pay for the shipping out to them though)
Speaking of excellent reels, have you seen that new shimano Torsa? Jezzzz, I don't think I have ever held a piece of precision machinery like that before, simply unreal.