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Hello Everyone,
Just wanted to comment on a few things. BP, thanks & well put. As a company, our philosophy is to support the local causes and organizations that make up our community and we do a lot of it, whether it is noticed, counted or not I do not know but as long as I am in this business and as long as I continue to love fishing and the many, many great people I have had the pleasure of meeting, I will make sure this company supports the "locals".
Cheferson,
When we spoke, I asked you if used the suggested method of doning and removing and you were unsure of what that was, this leads me to believe you didn't. Yes, I agree with you that their should be tag on the jacket but to fit the instructions that are noted, the tag would have to be a 81/2 X 11 page. As for the comment regarding people who may not having computers, that is somewhat unrealistic but your opinion is noted. The tag issue will be addressed with the next productionl. I have already started the ball rolling as far as a tag is concerned. Back to the seam issue, I asked you to send in your top and that we would have a look and fix it if possible at no cost to you. I also said if the cuffs were totally shredded, then they may need to be changed entirely and that there was a cost but that we do not make any money on this and only pass on the cost of new cuffs. Your comments on our conversation would lead people to believe something else entirely and that is not right. Also, when you take your reels, car, bike or whetever in for service and they have to change something because it is broken, do you not expect to get charged? In our case, we send your top out at our expense and pay for return shipping as well as all the follow through until it gets back to us and then we don't make even a nickle on it, which we don't mind since we are providing our valued customer a service. To suggest we were charging you the equivalent of a new top for cuffs, you gotta be kidding.
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General:
I don't know what Simm's policies are so I cannot comment but we are significantly smaller and stand behind our products fully nontheless. As a company we believe in providing the best possible service WE can and have performed many an exhange outright even though the cause of the return was not related to manufacturing flaws or product defects.
We also believe in our products and will continue to stand behind them as long as we are in business but like anything else, as users "we" have to take some responsibility as well if something happens to our products by our own disregard, negligence, lack of knowledge or just plain use. We cannot keep thinking that if something happens regardless of how I use it, I will just take it back to the shop or send it back to the company for a new one. This is one of the reason why B & T shops and small manufacturers go under. This is why so many companies, even the larger ones have changed their existing policies on these issues and now charge were applicable.
Regarding Simms having or not having problems, believe me, they too have their share of problems on these issues. I know of a number of guys here locally that have had their cuffs rip or their top fail. One shop that we do business with in NY/NJ also carries the Simms line and the fishing dept. manager who I have come to know well has expressed his displeasure with them on more than one occassion to me. He has told me that when he calls on them, he does not get a reply back for days and then has to wait for weeks at times to get resolution on the issue with the problem. This may not be case with everyone but this is his experiance. AquaSkinz addresses the issue quickly and personally and he appreciates that as most people do. Just recently I was at that shop and I wanted to have a good look at the Simms top, I took the top off the hanger to check out the cuff and what did I see, a tear on the cuff of a jacket that wasn't even sold yet. I looked at a total of three and 2 out of three had the same issue. I would call this a problem.
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MikeP,
Thank you for clarifying the Rampage is a splash top.
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Lastly, we work very hard to bring the best possible gear to you guys/gals, believe it or not. We are users and avid fisherman and take pride in giving back to our fishing community, whether it's personal appearances, supporting donations or efforts to offer quality equipment. If you have a problem, we are always here to address them and try to help you as nothing is fool proof, no matter how hard we might work to make them as such. Everyone has a choice to spend his or her money as they wish and I respect that but just remember, without local support, the local guys aren't around for long.
Thanks for your time.
Kadir
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