I just called verizon today and they are sending me out a new router for my dsl. Should be here in a few days. Very nice people ,
The number you listed is a pay number, the correct tech support number is :1-800-567-6789
They said call them when I get the new router $49.99 4 extra ports and they would walk me tru it, they also said I will not need to install any software on the new wireless laptop ? Just a simple config.
And also walk me tru e-mail for my daughter ,Sounds to good to be true.
The good part is I was on hold for 5 min and they spoke english
VB