Quote:
Originally Posted by tlapinski
Pete, I am a bit confused by this. Does not sending it back every year change in any way what will be serviced/replaced for free, or at least above and beyond the now $50 fee I have sent my 250 in every year since I got it. Each time it has come back with a bag of parts that were replaced at only the service charge. Let's say I feel the reel is working fine at the end of this season, but then halfway through next season it siezes up. Would they charge me any additional fee when I send it back since it has been over a year since the last time I sent it in? If there is no requirement to send it in, why not wait until it craps out to return it? Do they have it in writing somewhere stating you no longer need to send it in every year? I have had my 250 last anywhere from 1 month to over a season between emergency repairs.
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You're basically right on.
The only thing to consider is that typically if the reel has been serviced regularly (yearly or so) they're likely to cover the parts for you if something goes wrong.
If the reel comes in destroyed ten years later after zero service visits they're going to be a little less forgiving.
I would email Craig if you want something definitive in writing.
The new service page:
http://www.vanstaal.com/Service.html
The product return form is dated though, hopefully when it is updated there will be some more clarity...