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When we went to the VOIP system the vendor we chose really walked us through the entire process. You only need a basic knowledge of how your phone system works.... The most stressful part was switching the lines over to the new T1 circuit. You are basically at the mercy of the phone company at that point.
It is a great learning experienc and a great thing to have on your resume.
Then you get to start playing with poe and poe swtiches.... fun
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