Same thing happened to me at Firestone recently. I normally change my own oil, but because of health issues, I figured I'd have someone do it since I was a little overdue. I knew about Jiffy Lube's reputation and thought I might be a bit safer with Firestone or someone else. After the oil change I stopped at a convenience store and just for $hits and giggles, I pop the hood. They never changed the filter. You can't believe how pissed off I was. They offered me free oil change certificates. NO THANKS!!!!!!!
I wrote a nasty letter to Firestone letting them know I would never conduct business with them ever again.
Jerkoffs!
