Hey, how about this useless piece of drivel that was recently circulated to professors at an institution of higher learning:
I'm gonna
Quote:
IF CONFRONTED BY A THREATENING PERSON:
Leave the area and get out of harm’s way.
Call Campus Safety and/or 9-911 immediately.
IF UNABLE TO LEAVE THE AREA:
Try to stay at a safe distance.
Try to calm the threatening individual.
Try to get the attention of a co-worker so they can call Security/9-911.
Listen to the individual and let them do most of the talking.
Use delaying techniques to give the individual the opportunity to calm down.
Acknowledge the person’s feelings.
Be respectful and empowering.
Be reassuring and point out choices.
DON’T:
Upset the individual with communication that generates hostility.
Reject all of the person’s demands from the start.
Use body language or speech that challenges the individual.
Make sudden movements.
Belittle, criticize or agitate the person.
Make false statements or promises.
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