Thread: LL Bean
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Old 06-04-2007, 11:05 AM   #19
zimmy
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Join Date: Oct 2003
Location: Bethany CT
Posts: 2,883
My westbranch are leaking after 2 seasons. I am sending them back. We bought a new old stock kid carrier at a used childrens gear store. It was from 1990, but never used and the tags were still on it. My wife read me the policy on the tag which said (not exact quote)...if you are not satisfied with the product at anytime. Not that we need to return it, but it is nice to know that they stand by there product. I beleive this gives llbean a serious competetive advantage. What they lose in returns is returned in multitude by customer loyalty that drives their sales. Also, I agree that waders should last more than 2 years. However, it seems all brands wear out pretty quickly. See beans is smart, cause I am sticking with them. If my next ones last 3 or 4 years, I will replace them with beans. I will not spend 250+ on waders that aren't backed by that type of policy.

No, no, no. we’re 30… 30, three zero.
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