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I worked as a Manager in the ED for years and can relate to this story. We had frequent flyers that basically lived in our waiting room. Stories like this are tragic and it's horrible that it takes an event like that to initiate policy change. It's one of the reasons why I left healthcare. Staff in the ED are so stressed out and with unions invloved, insurance companies, and hospital management, and state and federal govt constraints it takes so long to have things changed. Scary!
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