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Karl, nicely and calmly write down the entire transaction
Then, with timeline and facts straight, speak to the regions Jeep District Service Manager, explain the situation to him, as well as your previous problems with the dealers. He may send you to a different shop and put you in touch with the Service Manager - you should then at least get treated fairly.
Some shops just plain suck. I interviewed 15 years ago at a place in Norwood, that sold, lets say Urabus, that wanted every repair order listed with stuff, "upsell", practically regardless of how new, I did not take the job...
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