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Every company charges extra for an HD box, they cost the companies more money. Verizon does'nt charge extra for digital service like other companies, they also offer many channels with their package that you pay extra for with other comapnies. The product speaks for itself. Are there going to be bumps in the road, absolutely.
BTW I have worked for a major cable company, and have done Direct tv, so I know the difference and I know the better product.
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