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Try this when thay say.
I am going to try to help you yes.
Say no it will blow their mind .
They finish eveything they say with YES.
It drives me NUTS.
The last time I had a problem with my computer, they got me thru it, after being on the phone for 2 hours.It was going to take a while for the download of new stuff, he weanted to call back to make sure it was ok, at 2 am..
I told him no way was anybody going to call me at 2 am to make sure iut was ok.
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