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That really stinks Mac. I don't drink coffee or eat donuts so luckily we only go in there for an occasional bagel. Customer service at just about everywhere has gone right down the toilet over the years. The language barrier and just plain stupidity just amazes me.
Just shows you the higher ups dont seem to care about what kind of service the customers are getting.
I got some bad service at a baskin robbins a couple years ago which is owned by the DD people. I went online found the customer service # and gave them a call. They were very nice and sent me out a handful of gift certificates, about 10.00 worth.
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