They get me pretty worked up sometimes....tough to stay calm, especially when it's the "manager" making the mistakes. You'd think if anyone should have some brains...it would be them.
I never expect much from the workers though...most of the time they're just gabbing with each other, ...slowin things up, but how important is their job to them anyway? They don't care, they can go 1,000 different places and make the same money...it just sux for the consumer sometimes.
The drive-thru is the best though....they make me repeat my order 3 times, I ask that they repeat it back to me to make SURE they get it right......I pull up to the window and they ask......."What did you want again?"

Sometimes I really think they do it on purpose.
There's always ways to retaliate. I always have coins in my truck....when they really get me worked up, I sit there and slowy count and recount pennies. Give them a hand ful of pennies, start counting more change...then ask them how much I already gave them....and then start counting all over again. Sometimes I'm an idiot like that....I need to feel I'm aggravating them back.

I really feel good when they start looking at all the cars behind me.