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Would think that the pawl travel isn't centered, and it goes further to one end than the other versus 50/50. Also, maybe a slight imperfection in one end of the worm gear, causing the pawl to stick ever so slightly on one end on the retrieve, and a few more wraps of the line goes on the spool at that end. Also possible the whole worm gear isn't seated properly.
I would take it apart, look at the worm gear for any slight imperfection, also look at the pawl, then re-assemble making sure everything is really seated well. If you see any imperfections, either try to finely file them out, or else just send it back to the manufacturer.
Good Luck
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