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I had to send back a fishfinder on my old boat, a 22 footer. Great customer service, they stuck with it and even sent me back a whole new transducer section, which wasn't past of the original problem.
However, when I went with the new boat I got a furuno, because even though I liked Garmin stuff (I also had a GPS), it's a pain in the arse when your stuff is down, even if the company responds fast.
Bottom line I had good customer service with them, and hopefully they will continue that level of service.
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