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Scott - just saw this. Don't do a defrag at 10:26, probably won't hurt but I would recommend leaving that out of the picture at the moment. The nig machine - is that the one you had rebuilt by that company?
Go Control Panel, Admin Tools, Event Viewer, and look through all of the logs and look to find what hung, or what errors were in their at that time.
Does any other device (or computer) do anything or connect at that time?
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