Striper Talk Striped Bass Fishing, Surfcasting, Boating - View Single Post

redlite · 08-25-2008, 10:12 AM

update.....this is turning into THE biggest aggravation.....so I went over to CMS sat. to pick up my broken rod and spoke with the owner. I understand that I have to go thru M&D's for the warranty. No big deal. But here in lies the problem....i had my receipt from when had paid CMS for the whole thing. It came to $319. The blank at M&D's cost me $176 (thanx s-b discount) Now when I tried to get my money back for the blank from CMS, the guy tells me that he will only refund me $130..WTF!!!!......i said how you figure, its a $200 blank? if I came in here, bought it, and brought it back, you'd give me my money back. He says that when you do it to have them wrap it, they only reimburse you THEIR cost for it. WTF!!!.....Some b.s. that he has to pay his employees and keep lights on and some other bs. So it boils down to that I paid CMS $189 for a few guides, a reel seat, some cork tape, and to wrap it. WTF!!! Then he tells me that IF I get the blank replaced, they'll re-wrap it for another $60!! WTF!!!

I have bought a lot of stuff from them, 3 rods, and had them do all work/ repairs on my rods. Always been good. Well I am ABSOLUTELY disgusted with their customer service on this issue. They dropped the ball on this one. I told the guy this and that I am done doing business with them.
Soooooo.......I call M&D's and they say that he can't give me new rod. I have to mail it back to Lami for them to check out and decide IF they are even goin ta warranty.... Additional cost- $60 shippin each way equals another $120.......So by the time I am done, this f'n rod is going to cost me almost $500 freakin dollars!!!!......When I got this rod I envisioned my kids inheriting it. Fortunately they won' t inherit this mind numbing aggravation. I should have just bought an Ugly-Stick. Will keep ya'll updated.

08-25-2008, 10:12 AM	#65
redlite Registered User Join Date: Feb 2003 Location: Kingston, Ma Posts: 2,294	update.....this is turning into THE biggest aggravation.....so I went over to CMS sat. to pick up my broken rod and spoke with the owner. I understand that I have to go thru M&D's for the warranty. No big deal. But here in lies the problem....i had my receipt from when had paid CMS for the whole thing. It came to $319. The blank at M&D's cost me $176 (thanx s-b discount) Now when I tried to get my money back for the blank from CMS, the guy tells me that he will only refund me $130..WTF!!!!......i said how you figure, its a $200 blank? if I came in here, bought it, and brought it back, you'd give me my money back. He says that when you do it to have them wrap it, they only reimburse you THEIR cost for it. WTF!!!.....Some b.s. that he has to pay his employees and keep lights on and some other bs. So it boils down to that I paid CMS $189 for a few guides, a reel seat, some cork tape, and to wrap it. WTF!!! Then he tells me that IF I get the blank replaced, they'll re-wrap it for another $60!! WTF!!! I have bought a lot of stuff from them, 3 rods, and had them do all work/ repairs on my rods. Always been good. Well I am ABSOLUTELY disgusted with their customer service on this issue. They dropped the ball on this one. I told the guy this and that I am done doing business with them. Soooooo.......I call M&D's and they say that he can't give me new rod. I have to mail it back to Lami for them to check out and decide IF they are even goin ta warranty.... Additional cost- $60 shippin each way equals another $120.......So by the time I am done, this f'n rod is going to cost me almost $500 freakin dollars!!!!......When I got this rod I envisioned my kids inheriting it. Fortunately they won' t inherit this mind numbing aggravation. I should have just bought an Ugly-Stick. Will keep ya'll updated.