[Jimbo]

Thanks for all your advice, turns out one thing I was advised to do was disconnect the cable modem. I finally got through the scan and defrag. The lesson I learned is that putting one's cable modem in "standby" doesn't disconnect it from the Internet and therefore there was still something running I guess I couldn't detect. As soon as I powered it down for the cleanup it worked. It's always the simple things, huh?