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Well, I'm glad I wasn't holding my breath, but unfortunately, it appears that they have chosen not to respond publicly to this issue. This is an opportunity for them to resolve some issues with their customers. Hopefully, in the future, they will choose to do so in a kind and professional manner.
An offer was extended to me to visit their manufacturing facilities and I may do that at a later date if the offer is still open and they show a more open approach to their customers.
Thanks,
John
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