No tools damaged, just lost some rugs and a bunch of crap that wasn't any good anyway, along with time lost for me and the wife cleaning up and hauling rugs and junk away to the dump.
I looked into putting a claim in with the company and would need to provide copy of receipt,2 estimates to repair damage, any photos etc. along with the unit that may be defective. Then 4-6 weeks later they determine if I will get anything. Sounds like a waste of time to me. Maybe I will do it I don't know.
I did tell my ins. agent but it was all cleaned up by the time he called me back.
this is the unit
http://www.aquapure.com/sysproducts/big9023.html
I thought I was getting something good.