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I've had 3 VS's since 2001, and I never found them to be excessive - and that is through 3-4 different owners. You do not send in a credit card, they would always call me when it was done and ask for my #'s.
In that time I've worn out one roller, actually wore a groove in it because I was tonging them that year. Maybe it is how your bud uses it that he somehow puts stain on the roller? I ordered an extra and keep it in the buggy. There it sits.
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