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Screw them.
I've had an oil and maintence contract for about 10 years w/the same company. This year my wife accidently shuts off the furnace, they come out for 5 min. and hit the switch. I get a bill for $100. I send a nice letter explaining what happened, how long the guy was there, explain that I have a contract and that it does not allow them to charge me for the call b/c its not mentioned in the contract. No response to the letter and the charge is still on the bill. After they clean the furnace next month, I'm getting a new oil company.
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