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You did what we all would want to do. But once you are working for "the man", you have to follow their rules. I'm sorry that you had to deal with the loudmouth *rick.
With hindsight being 20/20, I think they would have wanted you to take the abuse for a while, excuse yourself, get a supervisor. Many times I have wanted to coldcokk customers who just talk to me disrespectfully because they know I have to take it in a business setting. I am fairly confident that they would not talk to me in that manner outside of a work setting. I'm a pretty big dude.
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