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Larry, that sucks that you had to go through that. If it happened in front of any other employees, you should get a written statement from them describing the incident with the language the guy used and also how you reacted. Companies are so scared of customers walking out and spending their money somewhere else, they bend over and take it up the you know what. Any company who values their employees would have backed you.
That being said, the minute the guy started getting rude, I would have said "I'm sorry, but I can't help you if you're going to talk to me like that. If you would like, I'll go get my supervisor to help you." If the guy still doesn't calm down, just walk away and tell the supervisor before he gets the customers side of the story.
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