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You could ask "the powers that be" to show you in your employee handbook exactly where it states that your job REQUIRES you to take verbal abuse AND profanity from customers? Unless you were working for some 1-900 fetish phone line, I would be willing to say it doesn't.
That's when you mention "wrongful termination lawsuit" and how you know of a similar case where the employee won big $$.
Once again, good luck!
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