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Originally Posted by #^&#^&#^&#^&#^&#^&#^&#^&#^&#^&#^&
No Larry you are a representative of the company you work for. You just don't do stuff like that and expect to keep your job. You are the image of the company.
There's no grounds for a wrongful termination lawsuit here. He openly called a customer an a$$hole. He was terminated for just cause based on this. I'm not an attorney but I'm willing to bet you could check with any attorney that specializes with labor claims and he'd tell you the same thing.
Edit and what Jenn said above is spot on.
Hope you find another job, it's going to be tough now with 10% jobless.
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Don't forget MA is an 'at will' state. No contract exists between you and the employer. You can be terminated any time for no reason.